Security
Why is the employee not receiving their ESS registration email?
This feature is available on all Deel Local Payroll powered by payspace editions An employee may not be receiving their ESS Registration email due to the below possible reasons: Step 1: Verify if the affected user's email address has passed or failed ...
How do I restrict a company level user from accessing specific companies and/or frequencies?
This feature is available on all PaySpace editions The User Profiles screen allows you to specify which companies and/or frequencies a user will have access to under the Company & Frequency Access tab. Navigate > Config > Security > Security > User ...
Why am I receiving an "Invalid Token" error when trying to reset my password?
This feature is available on all Deel Local Payroll powered by payspace editions If a user does not log into the system to reset their password within two hours, they will need to reinitiate the Reset Password option on the Login screen to create a ...
How can a Business Partner remove a company from their profile?
If a company has to be removed from the Business Partner's profile and/or should have its own PaySpace account, the Business Partner level user must contact sales@payspace.com for further assistance.
Why can't a company level user access an employee record when they have been granted access to organisation units?
This feature is available on all PaySpace editions If a company level user cannot access an employee record and has been granted access to organisation units and/or regions, the employee may lack a position record on their Position screen. Navigate > ...
How do I correct the following report error: "You are linked to organisation units and regions and therefore do not have permission to execute this report"?
This feature is available on Premier and Master editions The below error will appear on a report when the affected company level user has been restricted from accessing specific Organisation Units/Regions on the User Org. Unit Permissions screen. To ...
How do I configure the system to allow user passwords to expire after a certain period?
This feature is available on all PaySpace editions By default, the system does not allow passwords to expire. The "password expiry period" setting can be activated by specifying a number of days before the next password change is required. Navigate > ...
How do I change a user profile from employee level to company level?
This feature is available on all Deel Local Payroll powered by payspace payroll editions An employee level User Profile may be changed from "Employee" to "Company" by changing the User Type on the User Profiles screen. Navigate > Config > Security > ...
Why is a company-level user redirected to their ESS profile when attempting to access their employee record at the company level?
This feature is available on all Deel Local Payroll powered by payspace editions The system will redirect the company level user to their ESS profile if the below Security setting has not been enabled. Navigate > Config > Security > Security > ...
How do I configure the system to restrict terminated employees from logging into the system?
This feature is available on all Deel Local Payroll powered by payspace editions To restrict system access to terminated employees, enable the below checkbox on the Security Settings screen. Navigate > Config > Security > Security > Security Settings
Why is a manager unable to view their subordinates' leave applications on their ESS dashboard?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Managers will not be able to view their subordinates' leave applications on their ESS dashboard because the MSS and/ ESS security role restricts access to the ...
Why does a Company or Business Partner level user not have access to a specific frequency?
This feature is available on all PaySpace editions If a Company or Business Partner level user cannot access a specific frequency in a company, verify whether they were granted permission to access it on their security user profile. Navigate > ...
How do I update an existing Security Role's permissions?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Permissions for an existing security role can be updated across different menu branches when you select to edit the Security Role. Navigate > Config > Security > ...
Is there a report that can be downloaded that lists the users linked to the security roles created?
This feature is available on all PaySpace editions. The Security Profiles report lists the users linked to all security roles created in a company. It can be downloaded from the Security Roles screen. Navigate > Configuration > Security > Security > ...
How do I enable the system lockout feature?
This feature is available on all Deel Local Payroll powered by payspace editions The Lockout feature allows a company to lock out system access in order to finalise the payroll without the users being able to capture information that will affect the ...
Can an existing company-level user register for ESS with the same email address?
This feature is available on all Deel Local Payroll powered by payspace editions Yes. The below steps can be applied for the company level user to have one email address as an Admin user and as an Employee user. Step 1: Change the company level ...
How do I change a suspended employee's return date without opening the run?
This feature is available on all PaySpace editions In order to change a suspended employee's date before return without opening the run, ensure that the user has the "edit historical records" checkbox is enabled on their user profile. Navigate > ...
What could prevent a company-level user from editing existing employee information?
This feature is available on all PaySpace editions The below setting needs to be activated to enable company level users to edit employee information, Enabling this setting provides access to update historical records for Position, Pay Rate Details, ...
What is the process for granting employees access to view attachments?
This feature is available on all PaySpace editions Employees can be granted access to view attachments on the ESS (Employee Self Service) security role. Navigate > Config > Security > Security > Security Roles Step 1: Select to edit the ESS security ...
How do I grant employees access to view company documents?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Employees can be granted access to view Company Documents on the ESS (Employee Self Service) security role. Step 1: Add company documents on the Company ...
How can a user reset their password?
This feature is available on all Deel Local Payroll powered by payspace payroll editions To reset a password, navigate to the login screen and select the Reset password and Submit buttons after inserting the user's email address. A link will be sent ...
How do I reactivate an inactive (blocked) user profile?
This feature is available on all Deel Local Payroll powered by payspace payroll editions A blocked user profile can be reactivated by changing the status of the user's profile from "Inactive" to "Active". Step 1: Access the affected users profile on ...
Why do I receive an "Incorrect Token ID" error when resetting my password?
This feature is available on all PaySpace editions This error message indicates that the status of a user's profile/account was reactivated, and a password reset process was initiated. However, the user failed to login into PaySpace within 20 ...
Security | Business Partner and Company User Registration
About Business Partners and Company Users registering using the same email address. Edition This feature is available on all PaySpace editions. Business Partner and Company User Registration Once a User Profile has been created, Business Partners and ...
Security | User Org Unit Permissions
Overview In addition to the company and frequency access defined on the User Profiles Screen, the User Org Unit Permission Screen enables you to specify which employees a user can access at the Organisation Hierarchy Unit or Region level. Edition ...
Security | Adding a User Profile
Overview User Profiles are used to create and maintain company/business partner users on the payroll. User Profiles are also used to specify which employees a user can access on company and frequency level. When defining a User Profile, the relevant ...
Security | Maintaining Security Roles
Overview Once a Security Role has been added, you will need to specify the access required on screens and/or fields within the system. Edition This feature is available on all Deel Local Payroll powered by payspace payroll editions Navigation ...
Security | Creating a Security Role
Overview You can create Security Roles to specify which screens and fields a user can access. Edition This feature is available on all Deel Local Payroll powered by payspace payroll editions Navigation Navigate > Config > Security > Security > ...
Security | Activating a User
Overview User profiles are automatically made inactive when a user has five incorrect login attempts. The user profile can be made active again on the User Profiles Screen or the Activate Users Screen. Edition This feature is available on all Deel ...
Security | Utilising Manager Self Service Functionality
Overview The Employee Self Service (ESS) functionality allows employees to log in as a user and access screens that are relevant to the employee. Manager Self Service (MSS) adds to this functionality by permitting the manager access to selected ...