Security
Why is a company-level user redirected to their ESS profile when trying to access their employee record on company level?
This feature is available on all PaySpace editions The system will redirect the company level user to their ESS profile if the below Security setting has not been enabled. Navigate > Config > Security > Security > Security Settings
How do I configure the system to restrict terminated employees from logging into the system?
This feature is available on all PaySpace editions To deny system access to terminated employees, enable the "Deactivate user profiles for terminated employees after their termination date" checkbox on the Security Settings screen. Navigate > ...
Why is a manager unable to view their subordinates' leave applications on their ESS dashboard?
This feature is available on all PaySpace editions Managers will not be able to view their subordinates' leave applications on their ESS dashboard because the MSS security role restricts access to the Inbox widget. Navigate > Config > Security > ...
Why does a Company or Business Partner level user not have access to a specific frequency?
This feature is available on all PaySpace editions If a Company or Business Partner level user cannot access a specific frequency in a company, verify whether they were granted permission to access it on their security user profile. Navigate > ...
How do I update an existing Security Role's permissions?
This feature is available on all PaySpace editions Permissions for an existing security role can be updated across different menu branches when you select to edit the Security Role. Navigate > Config > Security > Security > Security Roles Step 1: ...
Is there a report that can be downloaded that lists the users linked to the security roles created?
This feature is available on all PaySpace editions. The Security Profiles report lists the users linked to all security roles created in a company. It can be downloaded from the Security Roles screen. Navigate > Configuration > Security > Security > ...
How do I enable the system lockout feature?
This feature is available on all PaySpace editions The Lockout feature allows a company to lock out system access in order to finalise the payroll without the users being able to capture information that will affect the reconciliation. Navigate > ...
Can an existing company-level user register for ESS with the same email address?
This feature is available on all PaySpace editions Yes. The below steps can be applied for the company level user to have one email address as an Admin user and as an Employee user. Step 1: Change the company level user's email address on their user ...
How do I change a suspended employee's return date without opening the run?
This feature is available on all PaySpace editions In order to change a suspended employee's date before return without opening the run, ensure that the user has the "edit historical records" checkbox is enabled on their user profile. Navigate > ...
What could prevent a company-level user from editing existing employee information?
This feature is available on all PaySpace editions To enable company level users the ability to edit employee information, the below setting needs to be activated. Enabling this setting provides access to update historical records for Position, Pay ...
What is the process for granting employees access to view attachments?
This feature is available on all PaySpace editions Employees can be granted access to view attachments on the ESS (Employee Self Service) security role. Navigate > Config > Security > Security > Security Roles Step 1: Select to edit the ESS security ...
How do I grant employees access to view company documents?
This feature is available on all PaySpace editions Employees can be granted access to view Company Documents on the ESS (Employee Self Service) security role. Step 1: Add company documents on the Company Documents screen. Navigate > Config > Basic ...
What should I do if I receive an "Invalid user name or password" error when logging into PaySpace?
This feature is available on all PaySpace editions If you are one of several company-level users, you can validate your PaySpace login details with one of the other users. However, if you are a company's sole company-level user, contact ...
How can a user reset their password?
This feature is available on all PaySpace editions To reset a password, navigate to the login screen and select the "Reset password" and "Submit" buttons after inserting the user's email address. A link will be sent to the user's email address which ...
How do I reactivate an inactive (blocked) user profile?
This feature is available on all PaySpace editions. A blocked user profile can be reactivated by changing the status of the user's profile from "Inactive" to "Active". Step 1: Access the affected users profile on the User Profile screen. Navigate > ...
Why do I receive an "Incorrect Token ID" error when resetting my password?
This feature is available on all PaySpace editions This error message indicates that the status of a user's profile/account was reactivated, and a password reset process was initiated. However, the user failed to login into PaySpace within 20 ...
Security | Business Partner and Company User Registration
About Business Partners and Company Users registering using the same email address. Edition This feature is available on all PaySpace editions. Business Partner and Company User Registration Once a User Profile has been created, Business Partners and ...
Security | User Org Unit Permissions
About Further to company and frequency access defined on the User Profiles Screen, the User Org. Unit Permission Screen allows you to specify which employees a user will have access to on Organisation Hierarchy Unit or Region level. Edition This ...
Security | Adding a User Profile
Overview User Profiles are used to create and maintain company/business partner users on the payroll. User Profiles are also used to specify which employees a user can access on company and frequency level. When defining a User Profile, the relevant ...
Security | Maintaining Security Roles
Overview Once a Security Role has been added, you will need to specify the access required on screens and/or fields within the system. Edition This feature is available on all PaySpace editions. Navigation Navigate > Config > Security > Security ...
Security | Creating a Security Role
Overview You can create Security Roles to specify which screens and fields a user can access. Edition This feature is available on all PaySpace editions. Navigation Path Navigate > Config > Security > Security > Security Roles Details Field ...
Security | Activating a User
Overview User profiles are automatically made inactive when a user has five incorrect login attempts. The user profile can be made active again on the User Profiles Screen or the Activate Users Screen. Edition This feature is available on all ...
Security | Utilising Manager Self Service Functionality
Overview Employee Self Service (ESS) functionality allows employees to log in as a user and access screens that are relevant to the employee. Manager Self Service (MSS) adds to this functionality by permitting the manager access to selected ...