Why do I receive an "Incorrect Token ID" error when resetting my password?

This feature is available on all PaySpace editions

This error message indicates that the status of a user's profile/account was reactivated, and a password reset process was initiated. However, the user failed to login into PaySpace within 20 minutes, which resulted in the Token ID error (i.e. the password reset token is only valid for that amount of time).

To resolve this error, the user will have to reinitiate the password reset process and update their password within 20 minutes.

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