Why do I receive an "Incorrect Token ID" error when resetting my password?

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• Why am I receiving an "Invalid Token" error when trying to reset my password?

  If a user does not log into the system to reset their password within two hours, they will need to reinitiate the Reset Password option on the Login screen to create a new password. Important! Once you receive the Password Reset email, the process ...

• What should I do if I receive an "Invalid user name or password" error when logging into PaySpace?

  If you are one of several company-level users, you can validate your PaySpace login details with one of the other users. However, if you are a company's sole company-level user, contact support@payspace.com to verify and validate the state of your ...

• Why is the affected user not receiving their password reset email?

  A user may not be receiving their Password Rest email because their email address has not passed the email validation process. Here are the steps to follow - Step 1: Verify if the affected user's email address has passed or failed the validation ...

• How can a user reset their password?

  To reset a password, navigate to the login screen and select the "Reset password" and "Submit" buttons after inserting the user's email address. Note! This is applicable to company- and employee-level users. Important! Ensure that the email address ...

• Why do employees receive an "Access denied | You have invalid security permissions to access the selected functionality" error when submitting a claim?

  Employees will receive the below error if the ESS security role's permissions deny access to the Claims screen. Edit the ESS security role's permissions to give access to the Claims screen.\ Navigate > Configuration > Security > Security > Security ...