How do I reactivate an inactive (blocked) user profile?
This feature is available on all PaySpace editions.
A blocked user profile can be reactivated by changing the status of the user's profile from "Inactive" to "Active".
Step 1: Access the affected users profile on the User Profile screen.
Navigate > Config > Security > Security > User Profiles
Step 2: Change the status from "Inactive" to "Active."
Alternatively, inactive profiles can be reactivated on the Activate Users screen.
Navigate > Config > Security > Security > Activate Users
Thereafter, the user can login using their password or they can prompt a password reset.
Important Comments
- This applies to Company and Employee level users.
- The User Type column on this screen, enables users to view the user type associated with each record. It can also be used to filter the User Type column to select the specific user type they wish to see.
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