Why am I receiving an "Invalid Token" error when trying to reset my password?
If a user does not log into the system to reset their password within two hours, they will need to reinitiate the Reset Password option on the Login screen to create a new password.
Important! Once you receive the Password Reset email, the process has to be completed within two hours to prevent the error from appearing.
Important! Once you receive the Password Reset email, the process has to be completed within two hours to prevent the error from appearing.
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Why do I receive an "Incorrect Token ID" error when resetting my password?
This error message indicates that the status of a user's profile/account was reactivated, and a password reset process was initiated. However, the user failed to login into PaySpace within 20 minutes, which resulted in the Token ID error (i.e. the ...Why is the affected user not receiving their password reset email?
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To reset a password, navigate to the login screen and select the "Reset password" and "Submit" buttons after inserting the user's email address. Note! This is applicable to company- and employee-level users. Important! Ensure that the email address ...What should I do if I receive an "Invalid user name or password" error when logging into PaySpace?
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