Why is the employee not receiving their ESS registration email?
This feature is available on all PaySpace editions
An employee may not be receiving their ESS Registration email because their email address has not passed the email validation process.
Here are the steps to follow :
Step 1: Verify if the affected user's email address has passed or failed the validation process.
Navigate > Employee > Basic Information > Basic Profile > Contact Details > Email Address
Step 2: Ask the affected user to check their email spam or junk emails folders.
Step 3: If the ESS Registration email has not been received between 45 - 60 minutes, contact support@payspace.com for further assistance.
Related Articles
ESS | Employee Self Service
The Employee Self Service (ESS) feature allows the registered employee to log in as a user and access screens that are relevant to them. System configurations that have to be configured before employees can register for ESS Before employees can ...How can an employee register for ESS?
This feature is available on all editions. Employees can make use of the following steps to register themselves on ESS. Step 1: Navigate to www.payspace.com and click on the User Login button. Step 2: Click on the "Need an account? "Register" ...How do I configure the system to send the ESS registration email automatically when onboarding a new employee?
This feature is available on all editions. Enable the "Automatically send ESS registration link to employees upon loading a new employee/email address for the first time" checkbox under the Employee Settings section on the General Settings screen. ...How can an employee deregister their email address from ESS?
This feature is available on all PaySpace editions. The “Deregister” option is available to employees on the login screen (www.payspace.com), which allows ESS users to deregister their email address. Examples In instances where an employee is ...Do employees have to register for ESS again if their email address is updated on the system?
Yes. Employees have to register for ESS again if their email address is updated on the system.