
This feature is available on all PaySpace editions
An employee may not be receiving their ESS Registration email due to the below possible reasons:
Step 1: Verify if the affected user's email address has passed or failed the validation process.
Navigate > Employee > Basic Information > Basic Profile > Contact > Email Address

Step 2: Verify if the affected user is already registered for ESS, if so, the user will not receive the email to register for ESS.
Step 3: Check if the company has inserted a fictitious link in the URL override field, this will prevent any emails from being sent from PaySpace.
Navigate > Config > Basic Settings > Company Settings > Basic Company Information > Company Themes > URL Override
Step 4: Ask the affected user to check their spam or junk email folders.
Step 5: If the ESS Registration email has not been received between 45 - 60 minutes, contact support@payspace.com for further assistance.