Why is the employee not receiving their ESS registration email?

This feature is available on all PaySpace editions

An employee may not be receiving their ESS Registration email due to the below possible reasons:

Step 1: Verify if the affected user's email address has passed or failed the validation process.

            Navigate > Employee > Basic Information > Basic Profile > Contact > Email Address

            

Step 2: Verify if the affected user is already registered for ESS, if so, the user will not receive the email to register for ESS.

Step 3: Check if the company has inserted a fictitious link in the URL override field, this will prevent any emails from being sent from PaySpace.

      Navigate > Config > Basic Settings > Company Settings > Basic Company Information > Company Themes > URL Override

      

Step 4: Ask the affected user to check their spam or junk email folders.

Step 5: If the ESS Registration email has not been received between 45 - 60 minutes, contact support@payspace.com for further assistance.

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