Why is the employee not receiving their ESS registration email?

An employee may not be receiving their ESS Registration email because their email address has not passed the email validation process.

Here are the steps to follow - 

      Step 1: Verify if the affected user's email address has passed or failed the validation process.

            Navigate > Employee > Basic Information > Basic Profile > Contact Details > Email Address

            

      Step 2: Ask the affected user to check their email spam or junk emails folders.

      Step 3: If the ESS Registration email has not been received between 45 - 60 minutes, contact support@payspace.com for further assistance.

Note! Take note that the Lite payroll edition does not support the Employee Self Service module.

      

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