Why does a Company or Business Partner level user not have access to a specific frequency?
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This feature is available on all PaySpace editions
If a Company or Business Partner level user cannot access a specific frequency in a company, verify whether they were granted permission to access it on their security user profile.
Navigate > Security > Security > User Profiles
![](https://support.payspace.com/galleryDocuments/edbsne080c2ce1c38163be77d044e83ca5276ad58433bd02cb6b54f0e0b13fb5f35dbe7eedefa85347a318feb59843cb67f4d?inline=true)