ROE Submissions
Canada | How do I resolve the ROE error: "R1000065 - Insurable Earnings Amount in Pay Period 1 must be from 1.00 to 9,999,999.99 inclusively"
This error relates to the Insurable Earnings linked to Pay Period 1 being zero or in a negative. This is due to Services Canada requiring an amount between 1.00 to 9,999,999.99 for the Insurable Earnings. Navigate > Interface Portal > Government Hub ...
Canada | How do I resolve the ROE error: "Column 'FromParent_OM_SpecialPaymentSection' does not belong to table OM"
This error is typically caused by a temporary inconsistency in the ROE submission file, rather than an issue with the underlying data. It does not necessarily indicate that there is a problem with the employee's record or the information entered. ...
Canada | Navigating the Government Hub Screen
Overview The Government Hub screen is the central portal for submitting payroll-related files to Canadian government agencies. From this screen, you can manage and submit filings directly to: CRA (Canada Revenue Agency) T4s (Statement of Remuneration ...
Canada | How do I view the status of an ROE submission?
All records submitted to Service Canada are recorded as submitted events and can be viewed on the Submitted Events screen. Navigate > Interface Portal > Government Hub > Submitted Events The loading circle will indicate that the submission is still ...
Canada | How do I submit an ROE to Service Canada?
After an ROE record has been created for an employee, it must be submitted to Service Canada. Submissions are managed from the Government Hub, accessible via the Interface Portal menu item. Navigate > Interface Portal > Government Hub The Submission ...
Canada | How do I create an ROE record?
A Record of Employment (ROE) is required by Service Canada when an employee is placed on leave, resigns, or is terminated for any reason. Before creating an ROE, ensure the correct employee record is selected. Navigate > Employee Record > Payroll ...
Canada | How do I resolve the ROE error: "R1000316 - Invalid character(s)"
This error relates to special characters being used in information that will reflect on the ROE. Characters such as letters with accents (é, è, ö, etc.) and most Greek characters are considered special characters and cannot be entered into Service ...
Canada | How do I resolve the ROE error: "Submission Result Time Out"
When a Submission has timed out, it will reflect under the icon, indicating the status as "Processing Batches". Navigate > Interface Portal > Government Hub > Submitted Events When selecting the icon, you will be able to view the status of the ...
Canada | How do I add a comment on the ROE?
The "Comment" field can be used to enter any specific details about exceptional circumstances you would like to communicate to Service Canada to help clarify the information on the ROE. Navigate > Employee Record > Payroll Processing > Record of ...
Canada | How do I process a Record of Employment Adjustment?
The Insurable Earnings and Hours can be modified by creating an adjustment on the employee's Record of Employment Adjustment screen. Navigate > Employee Record > Payroll Processing > Record of Employment Adjustments > Navigate to the relevant record ...
Canada | Why would the Insurable Earnings and Hours on the ROE Submission differ from the Payslip?
If the Insurable Earnings and Hours reflect correctly on the Payslip and ROE Adjustment screen, however reflect incorrectly on the ROE Submission screen, this is due to the ROE record having been created before the payslip was finalized. Edit ...
Canada | How do I resolve the ROE error: "R1000306 - Insurable Hours in Pay Period 1 must be from 0.01 to 9.9999.99 inclusively"
This error relates to the Insurable Hours linked to the relevant Pay Period being zero. This is due to Services Canada not accepting an Insurable Earnings entry with an Insurable Hours value of zero. Navigate > Interface Portal > Government Hub > ...
Canada | How do I resolve the ROE error: "R1000072 - Pay Period Ending Date must be equal to the Final Pay Period Ending Date"
The "Pay Period Ending Date in Pay Period 1 must be equal to the Final Pay Period Ending Date provided in block 12" error message relates to the Pay Period End Date and the Final Pay Period Date not corresponding. Navigate > Interface Portal > ...