Canada | How do I resolve the ROE error: "R1000065 - Insurable Earnings Amount in Pay Period 1 must be from 1.00 to 9,999,999.99 inclusively"
This error relates to the Insurable Earnings linked to Pay Period 1 being zero or in a negative. This is due to Services Canada requiring an amount between 1.00 to 9,999,999.99 for the Insurable Earnings.
Navigate > Interface Portal > Government Hub > Submitted Events > View Status > Messages
Step 1: Review the Insurable Earnings and Hours on the ROE
Navigate > Interface Portal > Government Hub > Create Event > Service Canada - ROE > Locate and select the employee record, then review how the insurable earnings and hours are reflected on the submission.
Step 2: Review and Adjust the Record of Employment Adjustments
Navigate to the Record of Employment Adjustments screen to see which earnings and hours are linked to the relevant pay period:
Navigate > Employee Record > Payroll Processing > Record of Employment Adjustments
If an adjustment has caused earnings for a pay period to appear as a negative value (for example, because a reversal was applied), you will need to correct this. Insurable earnings must fall within the accepted range of $1.00 to $9,999,999.99. To resolve this, either:
- Adjust the entry to a value within the accepted range, or
- Delete the adjustment entirely
IMPORTANT!
After making any changes, re-save the ROE record to ensure the submission reflects the latest updates.
Navigate > Employee Record > Payroll Processing > Record of Employment
Step 3: Verify the ROE Submission
Once corrections have been made, navigate back to the ROE submission to confirm that the insurable earnings for Pay Period 1 now display a value within the accepted range of $1.00 to $9,999,999.99:
Navigate > Interface Portal > Government Hub > Create Event > Service Canada - ROE > Locate and select the employee record to review the updated submission.
Related Articles
Canada | How do I resolve the ROE error: "R1000306 - Insurable Hours in Pay Period 1 must be from 0.01 to 9.9999.99 inclusively"
This error relates to the Insurable Hours linked to the relevant Pay Period being zero. This is due to Services Canada not accepting an Insurable Earnings entry with an Insurable Hours value of zero. Navigate > Interface Portal > Government Hub > ...Canada | How do I resolve the ROE error: "R1000072 - Pay Period Ending Date must be equal to the Final Pay Period Ending Date"
The "Pay Period Ending Date in Pay Period 1 must be equal to the Final Pay Period Ending Date provided in block 12" error message relates to the Pay Period End Date and the Final Pay Period Date not corresponding. Navigate > Interface Portal > ...Canada | Why would the Insurable Earnings and Hours on the ROE Submission differ from the Payslip?
If the Insurable Earnings and Hours reflect correctly on the Payslip and ROE Adjustment screen, however reflect incorrectly on the ROE Submission screen, this is due to the ROE record having been created before the payslip was finalized. Edit ...Canada | How do I resolve the ROE error: "R1000316 - Invalid character(s)"
This error relates to special characters being used in information that will reflect on the ROE. Characters such as letters with accents (é, è, ö, etc.) and most Greek characters are considered special characters and cannot be entered into Service ...Canada | How do I submit an ROE to Service Canada?
After an ROE record has been created for an employee, it must be submitted to Service Canada. Submissions are managed from the Government Hub, accessible via the Interface Portal menu item. Navigate > Interface Portal > Government Hub The Submission ...