Security
How do I enable the system lock out feature?
The Lock Out feature allows a company to lock out system access in order to finalise the payroll without the users being able to capture information that will affect the reconciliation. Navigate > Configuration > Basic Settings > Company Settings > ...
How can an existing company level user use the same email address to login into ESS?
Use the following steps to allow a company level to use the same email to login into ESS: Step 1: Change the company level user's email address on their user profile to a fictitious email address by adding a numeric/s or special character. Navigate > ...
Why are certain company level users unable to edit employees' current information on their profile?
The "edit historical records" user profile setting can be enabled so that company level users can have access to update history so that is can be managed accordingly. By enabling this setting, will allow the applicable user to update historical ...
What is the process for granting access for employees to view attachments?
Employees can be granted access to view attachments on the ESS (Employee Self Service) security role. Navigate > Configuration > Security > Security > Security Roles Select Add/Edit/View Permissions for the ESS security role. Select the Employee ...
How do I grant employees access to view company documents?
Employees can be granted access to view Company Documents on the ESS (Employee Self Service) security role. Step 1: Add company documents on the Company Documents screen. Navigate > Config > Basic Settings > General Company > Company Documents Step ...
How do I reactivate an inactive (blocked) user account?
To reactivate a blocked user profile, change the status of the user's security profile from "inactive" to "active". Important! This applies to company- and employee-level users. Navigate > Configuration > Security > Security > User Profiles To edit ...
How can Business Partner level users generate the Agency Billing report?
Only Business Partner level users that have the "Is Agency Top Level User" checkbox enabled, under the Other section on their profile on the User Profiles screen, will be granted permission to generate the Agency Billing report. Navigate > ...
Can a Business Partner level user register for ESS using the same email address linked to their BP profile?
Yes. The system has been enhanced to allow Business Partner level users to register for ESS using the same email address that is linked to their Business Partner profile. This means that Business Partners will no longer be required to specify a ...
Security | Adding a User Profile
Overview User Profiles are used to create and maintain company level users on the payroll. User Profiles are also used to specify which employees a user can access on company and frequency level. When defining a User Profile, the relevant Security ...
Security | User Org Unit Permissions
Overview Further to company and frequency access defined on the User Profiles Screen, the User Org. Unit Permission Screen allows you to specify which employees a user will have access to on Organisation Hierarchy Unit or Region level. Edition This ...
Why am I receiving an "Invalid Token" error when trying to reset my password?
If a user does not log into the system to reset their password within two hours, they will need to reinitiate the Reset Password option on the Login screen to create a new password. Important! Once you receive the Password Reset email, the process ...
How can a user reset their password?
To reset a password, navigate to the login screen and select the "Reset password" and "Submit" buttons after inserting the user's email address. Important! Ensure that the email address inserted is the same as the one captured on their Basic Profile ...
Security | Business Partner and Company User Registration
Overview Business Partners and Company Users are required to complete their registration upon being loaded on the User Profile screen. Edition This feature is available on all PaySpace editions. Navigation Navigate > Configuration > Security > User ...
Security | User Profiles for ESS/Company/Business Partners
Overview A Business Partner/Company Level User can use the same e-mail address to login to both their ESS and Admin profile, or opt to keep the profiles separate by using separate e-mail addresses. Edition This feature is available on all PaySpace ...
Security | Login
Overview All Users, including Administrators, Business Partners, Employees and Managers access the system through the same login path: www.payspace.com Select Login to be directed to a secure Login Page. You will be allocated login details during the ...
Security | Security Settings
Overview The security module allows users to manage the access control of users on the payroll. The Security Settings will be explained individually. Edition This feature is available on all PaySpace editions. Navigation Path Navigate > Config > ...
How do I change a user profile from an employee level to a company level user profile?
An employee level user can be changed to a company level user by editing the profile and changing its status from "Employee" to "Company" on the User Profiles screen. Navigate > Configuration > Security > Security > User Profiles Before updating, the ...
Can a company level user search for an employee from any company they have access to from the Employee Search screen?
Yes. A company level user can search for an employee from any company they have access to from the Employee Search screen. Navigate > Title Bar > Employee Search Related FAQ How do I use the Employee Search feature?