What is the difference between a company-level user and Business partner user?
This feature is available on all Deel Local Payroll powered by payspace payroll editions
Business Partner Level User
A Business Partner is typically an organisation—such as an accounting or payroll service provider—that uses Deel Local Payroll powered by payspace with the authority to sub-license or manage services for other companies. Business Partner users have the ability to manage partner-level branding (logos, login interface visuals) that appear across all linked companies.
In terms of support, company-level users linked to a Business Partner cannot contact Deel Local Payroll powered by PaySpace Support directly—they must go through their Business Partner, who will liaise with Deel Local Payroll powered by payspace on their behalf.
Company Level User
A Company Level User is a more specific, localised user, who is usually also an employee in the company or group of companies. These users manage administrative tasks for their company—such as payroll processing, employee record access, and HR configurations—based on the permissions assigned to them. For example, they can be restricted to certain companies or frequencies and limited by their set Security Role. They operate at the entity level rather than across multiple clients.
Company level users may reach out to support directly for assistance.
Related FAQs and articles
Related Articles
How do I change a user profile from company level to Business Partner level?
This feature is available on all PaySpace editions A company level user profile may be changed from "Company" to "Business Partner" by changing the User Type under the General tab on the User Profiles screen. Navigate > Config > Security > Security > ...Why does a Company or Business Partner level user not have access to a specific frequency?
This feature is available on all PaySpace editions If a Company or Business Partner level user cannot access a specific frequency in a company, verify whether they were granted permission to access it on their security user profile. Navigate > ...Security | Adding a User Profile
Overview User Profiles are used to create and maintain company/business partner users on the payroll. User Profiles are also used to specify which employees a user can access on company and frequency level. When defining a User Profile, the relevant ...What documentation is required to unblock the only Business Partner level user or company level user on a company's profile?
Due to the sensitive nature of information on PaySpace as well as for security reasons, PaySpace requires the following documentation in order to unblock the blocked user, if the user is the only Company level User or Business Partner Level User on ...Security | User Profiles for ESS/Company/Business Partners
Overview A Business Partner/Company Level User can use the same e-mail address to login to both their ESS and Admin profile, or opt to keep the profiles separate by using different e-mail addresses. Edition This feature is available on all PaySpace ...