How do I troubleshoot a Technical Payslip error?

How do I troubleshoot a Technical Payslip error?

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This feature is available on all Deel Local Payroll powered by payspace payroll editions

Follow these steps to troubleshoot technical payslips errors:

       

Step 1: Recalculate the Company

      Navigate > Config

      

Step 2: Save the employee's Tax Profile to recalculate their profile.

      Navigate > Employee > Basic Information > Tax Profile

      

Step 3: Check that the employee does not have duplicate costings on the Bulk Actions screen.

      Navigate > Bulk Actions

      

Step 4: Ensure the components are reflected on the employee's Bulk Actions grid and Edit Payslip screen.

      Navigate > Employee > Payroll Processing > Edit Payslip

      

Step 5: Ensure that the employee has an active Pay Rate record available for the open period.

      Navigate > Employee > Payroll Processing > Pay Rate Details > History

      

Step 6: Ensure that there are no duplicate Position and Tax records.
      
      Navigate > Employee > Basic Information > Position

      

      Navigate > Employee > Basic Information > Tax Profile

      

Step 7: Ensure that there are no duplicate payroll components (including inactive components) on the Payroll Components screen.

      Navigate > Config > Payroll > Payroll Components

      

Step 8: Ensure that there are no duplicate payroll funds on the Recurring Payroll Components screen.

      Navigate > Employee > Payroll Processing > Recurring Payroll Components

      
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If none of these steps clear the technical payslip error, contact support@payspace.com for further assistance.

      

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