How do I troubleshoot a Technical Payslip error?
This feature is available on all Deel Local Payroll powered by payspace payroll editions
Follow these steps to troubleshoot technical payslips errors:
Step 1: Recalculate the Company
Navigate > Config
Step 2: Save the employee's Tax Profile to recalculate their profile.
Navigate > Employee > Basic Information > Tax Profile
Step 3: Check that the employee does not have duplicate costings on the Bulk Actions screen.
Navigate > Bulk Actions
Step 4: Ensure the components are reflected on the employee's Bulk Actions grid and Edit Payslip screen.
Navigate > Employee > Payroll Processing > Edit Payslip
Step 5: Ensure that the employee has an active Pay Rate record available for the open period.
Navigate > Employee > Payroll Processing > Pay Rate Details > History
Step 6: Ensure that there are no duplicate Position and Tax records.
Navigate > Employee > Basic Information > Position
Navigate > Employee > Basic Information > Tax Profile
Step 7: Ensure that there are no duplicate payroll components (including inactive components) on the Payroll Components screen.
Navigate > Config > Payroll > Payroll Components
Step 8: Ensure that there are no duplicate payroll funds on the Recurring Payroll Components screen.
Navigate > Employee > Payroll Processing > Recurring Payroll Components
Related FAQ
If none of these steps clear the technical payslip error, contact support@payspace.com for further assistance.
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