To ensure that businesses do not use WhatsApp for randomly spamming its users, WhatsApp does not allow businesses to send out just any arbitrary message to its users. They only allow a “Business Template Message” that they have approved, to be sent. This is why PaySpace only offers a few select template options for sending out structured messages to employees, namely, that the employee’s payslip for a period is ready and that Pacey is available as an ESS channel for new customers.
We have now included the ability to communicate a custom message to employees. The employee will be sent the following structured message to invite them to read the actual announcement, if they choose, by tapping on a “Read Announcement” button within WhatsApp, as per the following screenshot.
Navigate > Bulk Actions
Download, complete and upload the MS Excel template sheet.
Note! There is currently 3 message template options available.
Welcome to Pacey: When the message template is a WhatsApp message will be sent to specified employees informing them that Pacey is available for use.
Payslip Ready: When the message template is uploaded a WhatsApp message will be sent to specified employees informing them that their payslip is ready.
Announcement: The employee will be sent a structured message to invite them to read the announcement
Note! The Announcement Feature is only available on the Master edition of PaySpace as the feature requires that a Custom Form be set up where the user can capture the message they wish to send out, the other message templates is available for customers who has a Pacey license.