Why would a user not receive their password reset email?
This feature is available on all PaySpace editions
A user may not be receiving their Password Reset email due to the below possible reasons:
- Verify if the affected user's email address has passed or failed the validation process.
Navigate > Employee > Basic Information > Basic Profile > Contact > Email Address - Verify if the user has registered for ESS. The reset password email will not be sent to a user who has not registered for ESS.
- Ask the affected user to check their spam or junk emails folders.
- Check if the company has inserted a fictitious link in the URL override field, this will prevent any emails from being sent from PaySpace.
Navigate > Config > Basic Settings > Company Settings > Basic Company Information > Company Themes > URL Override - Verify if the affected user is clicking on the 'Submit' option when prompting the 'Reset Password' email.
- If the reset password email has not been received between 45 - 60 minutes, please contact support@payspace.com for further assistance.
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