Why is Pacey not responding to a user?
This feature is available on all Deel Local Payroll powered by payspace payroll editions
Pacey will not respond to a user based on the following conditions:
- The user has entered the incorrect ID or passport number was entered more than 3 times upon registration and the user has been blocked.
- The employee's number has been changed or has not been captured.
- The employee used a different number to register than the one specified on their contact details screen.
- If a user claims they are messaging Pacey but aren't receiving responses — and their number doesn’t appear on the Pacey dashboard — they may be using a WhatsApp number that doesn’t match the one listed on their employee profile. Please ask the user to confirm which WhatsApp number they are using to engage with Pacey.
If the employee's profile has been blocked and Pacey is not responding based on the above conditions, please contact support@payspace.com for further assistance.
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