How do I unblock a user's profile on Pacey?

This feature is available on all Deel Local Payroll powered by payspace editions

One of the reasons a user cannot engage with Pacey, may be that they are blocked on the Pacey Dashboard. The system has been enhanced so that customers can unblock the user directly from the Pacey Dashboard.

      Navigate > Reports > Pacey Dashboard

Step 1: Select the Registered Users tab.

      

Step 2:  Choose or enter the affected user's cellphone number (User the area cod, eg. +27) from the dropdown list

      

Step 3: Click on the option Unblock (User Inactive).

      

If you are unable to unblock the user using the steps above, please contact support@payspace.com for further assistance. Additionally, ensure that the following details have been captured on the employee’s profile.

1. That the employee has a contact number captured on their Basic Profile > Contact Details screen.
   
2. That the employee has an ID number or Passport number captured on their Tax Profile screen.
   
3. Confirm if the users contact number has changed, by checking the audit trail on the employees Contact Details screen.
   
4. Confirm if the User has an ESS profile by navigating to Config > Security > User Profiles and check if the ESS profile is active or inactive on the system, if the ESS User is inactive, reactivate the user and then proceed to unblock the User on the Pacey Dashboard.

Important

If a user fails to authenticate their identity three times during registration, their account will be locked. As a result, their User Profile will not appear on the company-level dashboard because they do not have a Company ID assigned to them. 

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