How do I unblock a user's profile on Pacey?

This feature is available on all PaySpace editions.

One of the reasons a user cannot engage with Pacey, may be that they are blocked on the Pacey Dashboard. The system has been enhanced so that customers can unblock the user directly from the Pacey Dashboard.

      Navigate > Reports > Pacey Dashboard

Step 1: Select the Registered Users tab.

      

Step 2:  Choose or enter the affected user's cellphone number (User the area cod, eg. +27) from the dropdown list

      

Step 3: Click on the option Unblock (User Inactive).

      

If you are unable to unblock the user as per the above , reach out to support@payspace.com for further assistance, please also confirm that the below details on the employees profile have been captured.

1. That the employee has a contact number captured on their Basic Profile > Contact Details screen.
   
2. That the employee has an ID number or Passport number captured on their Tax Profile screen.
   
3. Confirm if the users contact number has changed, by checking the audit trail on the employees Contact Details screen.
   
4. Confirm if the User has an ESS profile by navigating to Config > Security > User Profiles and check if the ESS profile is active or inactive on the system, if the ESS User is inactive, reactivate the user and then proceed to unblock the User on the Pacey Dashboard.

Note! If the user fails to authenticate their identity while registering 3 times, the user account will be locked and the User Profile will not display on the Pacey Dashboard, in this instance please contact support@payspace.com for further assistance.

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