Can company level users linked to a Business Partner contact Support directly?

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• Can employee level users contact Support directly?

  No, employees have to contact their HR administrators (company level users), who can, in turn, contact PaySpace Support on their behalf.

• How can Business Partner level users update their companies' banking details?

  Business Partner users do not have the ability to change the company's banking details on the system as they reflect the same bank details of the Business Partner. PaySpace no longer saves individual company bank details if they are listed under a ...

• When will Business Partner and company level users be able to view the "+ Company" button?

  This feature is available on all PaySpace editions Business partner and company level users will be able to view the "+ Company" button, once they have selected a company and navigated to the Configuration screen, on which the "+ Company" button will ...

• Can a Business Partner level user register for ESS using the same email address linked to their BP profile?

  This feature is available on all PaySpace editions. Yes. The system has been enhanced to allow Business Partner level users to register for ESS using the same email address that is linked to their Business Partner profile. This means that Business ...

• Are Business Partner and company level users able to edit statutory components?

  No. Business Partner and company level users cannot edit and update statutory components/payments because they are automatically updated on the system on Bureau level, based on Government Gazette releases.