Can employee level users contact Support directly?

• Related Articles

• Can company level users linked to a Business Partner contact Support directly?

  No. Company-level users linked to a Business Partner need to contact the Business Partner. The Business Partner can then, in turn, contact PaySpace Support on their behalf.

• How do I log a ticket with Support?

  This feature is available on all PaySpace editions A Support ticket can be submitted directly from the system. Click on the icon with your initials on the far right end of the Title bar & select "How can we help?". Select "Support Tickets" from the ...

• How do I book my company level users to reattend training courses?

  Contact training@payspace.com to book your company level users to reattend the required PaySpace training courses. Alternatively, you can book training by clicking on your initials on the right-hand corner in the Title bar. Navigate >Title Bar: ...

• How do I configure the system so that business partner - and company level users have access to edit their own employee records?

  This feature is available on all Payspace editions. To give business partner - and company level users access to edit their employee record, enable the following checkbox on the Security Settings screen. Navigate > Configuration > Security > Security ...

• When will Business Partner and company level users be able to view the "+ Company" button?

  This feature is available on all PaySpace editions Business partner and company level users will be able to view the "+ Company" button, once they have selected a company and navigated to the Configuration screen, on which the "+ Company" button will ...