Can employee level users contact Support directly?

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• Can company level users linked to a Business Partner contact Support directly?

  No. Company-level users linked to a Business Partner need to contact the Business Partner. The Business Partner can then, in turn, contact PaySpace Support on their behalf.

• How do I log a ticket with Support?

  This feature is available on all Deel Local Payroll powered by payspace payroll editions A Support ticket can be submitted directly from the system. Click on the avatar icon on the far right end of the Title bar & select "How can we help?". Select ...

• How do I book my company level users to reattend training courses?

  Contact training@payspace.com to book your company level users to reattend the required PaySpace training courses. Alternatively, you can book training by clicking on your initials on the right-hand corner in the Title bar. Navigate >Title Bar: ...

• What is the difference between a company-level user and Business partner user?

  This feature is available on all Deel Local Payroll powered by payspace payroll editions Business Partner Level User A Business Partner is typically an organisation—such as an accounting or payroll service provider—that uses Deel Local Payroll ...

• How do I configure the system so that business partner - and company level users have access to edit their own employee records?

  This feature is available on all Deel Local Payroll powered by payspace payroll editions To give business partner - and company level users access to edit their employee record, enable the following checkbox on the Security Settings screen. Navigate ...