General
Does PaySpace perform a virus scan on all documents attached to employee NextGen screens?
Yes. The system has been enhanced with new attachment functionality required on all NextGen screens (i.e. Bulk Actions, Qualifications, Training, Asset Register and Attachments screens). The uploaded file will first be scanned for any threats/viruses ...
How do I initiate a company recalculation?
To initiate a company recalculation, use the "Force Company Recalculation" button (two arrows following one another in a circular manner) on the top right hand corner) next to the close icon on the Configuration screen. Navigate > Configuration > ...
What are the features on the Configuration screen used for?
The Configuration screen houses the controls to set up various types of company level information. Once company level configurations have been completed, they can be applied on employee level. Business Partner users and Company level users will have ...
How do the Previous and Next Employee arrows work?
Once an employee record is selected, the Previous and Next buttons will be available on the Location menu. Navigate > Employee Note! Employee Sorting: When using the navigation buttons, employees will be sorted by employee number and will only ...
Where is the Audit Trail icon located on the NextGen screens?
The Audit Trail icon is available on the system on the top right hand corner on all NextGen screens.
How do I log a ticket with Support?
A Support ticket can be submitted directly from the system. Click on the icon with your initials on the far right end of the Title bar & select "How can we help?". Select "Support Tickets" from the three options at the bottom of the window, then ...
What information is displayed on the "What's New" screen?
The What's New screen can be accessed by selecting the "bell" icon in the top right corner of the Title bar. It displays Release Notes and Preliminary Notes which contain new features, bug fixes (enhancements) and legislative changes.
When will Business Partner and company level users be able to view the "+ Company" button?
Business Partner and Company level users will be able to view the "+ Company" button, once they have selected a company and navigated to the Configuration screen, on which the "+ Company" button will appear in the top right corner. This is due to ...
How do I change frequencies within a company?
The Change Frequency icon on the Location Menu is used to navigate between frequencies within a company. Note! The change frequency icon will not display if only one frequency has been created in the company.
On which URL can users access the PaySpace Test/Staging environment?
Users can access the PaySpace Test/Staging environment using the following link: PaySpace Staging (Test) Environment. Take note that users can login into the Staging environment using their Production login credentials. Furthermore, the environment ...
How do I use the Employee Search feature?
The Employee Search feature (person icon) is used to search for employees in/within a company/group that a company level user has been granted access. Navigate > Change Employee icon on the Title Bar Note! In addition to the previous search criteria ...
What function does the Company Dashboard serve?
The Company Dashboard provides real-time payroll information, e.g. the top ten payroll variances, active employees not paid, employment movement highlighting engagements and terminations across a three-month period, and trend analysis on staff ...
Config | Adding a New Company
Overview The system offers a predefined workflow path that guides users through the process of adding a new company. Edition This feature is available on all PaySpace editions Details Adding a company Step 1: To begin creating a new company, click on ...
Where can I find the HMRC Starter Checklist?
The following link may be accessed to obtain the HMRC Starter Checklist: https://www.gov.uk/guidance/starter-checklist-for-paye