How do I log a ticket with Support?
This feature is available on all PaySpace editions
A Support ticket can be submitted directly from the system.
Click on the icon with your initials on the far right end of the Title bar & select "How can we help?".
Select "Support Tickets" from the three options at the bottom of the window, then insert the relevant information as per the fields displayed, before clicking on the "Submit" button.
Important!
Include as much information as possible to ensure an efficient and comprehensive response to your ticket.
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Can employee level users contact Support directly?
No, employees have to contact their HR administrators (company level users), who can, in turn, contact PaySpace Support on their behalf.
Can company level users linked to a Business Partner contact Support directly?
No. Company-level users linked to a Business Partner need to contact the Business Partner. The Business Partner can then, in turn, contact PaySpace Support on their behalf.
Where can I find guides or videos on the system?
This feature is available on all PaySpace editions Guides and videos can be directly accessed from the system. Click on the icon with your initials on the far right end of the Title bar & select "How can we help?". Select "Getting Started" from the ...
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On Friday, 5 January 2024, the Council (under the Ministry of Economy, Finance and Foresight) adopted a decree (Decret No 2024-0027/PRES-TRANS/PM/MEPFMFPTPS) establishing a compulsory withholding tax on the remuneration of public officials and ...
How do I ungroup companies linked in error and group them correctly?
This feature is available for all PaySpace editions To ungroup companies linked in error and group them correctly, complete the attached Group Delinking/Linking request form and send it to support@payspace.com for further assistance. Important! This ...