On/Off Boarding
Why am I unable to add section owners on the E-Onboarding form?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Section owners can only be added to E-Onboarding templates on the Dynamic Form Builder. Ensure that the module type is specified as 'E-Onboarding'. Navigate > ...
Can the E-Onboarding form be accessed and completed on a mobile device?
This feature is available on all Deel Local Payroll powered by payspace editions No, the E-Onboarding form cannot be completed on a mobile device.
Why is there no tax calculating on a Mock Payslip?
This applies to all Deel Local Payroll powered by payspace editions No tax will calculate on a Mock Payslip if its engagement date is set to a future date.
Can new hires be added on the E-Onboarding screen without an email address?
This feature is available on all Deel Local Payroll powered by payspace editions No. All new hire records require an email address. Navigate > On/Off Boarding > E-Onboarding
Can the welcome email be re-sent to new hires?
This feature is available on all Deel Local Payroll powered by payspace editions Yes. Welcome emails can be resent to new hires if the status on their new hire record reflects as Draft or Pending. Navigate > On/Off Boarding > E-Onboarding
How do I send onboarding notifications to recipients?
This feature is available on all Deel Local Payroll powered by payspace editions When onboarding new employees, the system does not automatically send onboarding notifications. After the user clicks the "Finish" button in the employee onboarding ...
Can a new hire access the same E-Onboarding link multiple times after it was submitted?
This feature is available on all Deel Local Payroll powered by payspace editions No. The same link cannot be used once the form has been submitted. If the new hire needs to amend their information submitted on the form, this would need to be done on ...
What happens to the E-Onboarding form once a new hire record is deleted?
This feature is available on all Deel Local Payroll powered by payspace editions When a new hire selects the link on the email after their record is deleted, the following message will display: Record is not available. This ensures that outdated or ...
Can I delete a new hire record on the E-Onboarding screen?
This feature is available on all Deel Local Payroll powered by payspace editions Yes. New hire records can be deleted if they are not yet enrolled. Navigate > On/Off Boarding > E-Onboarding
Why is the “DFB Card” icon not available for selection on a new hire record?
This feature is available on all Deel Local Payroll powered by payspace editions The DFB card icon will only appear once the welcome email is sent to the new hire. Any new hire record that is in "draft" status will not reflect the DFB card icon. ...
Can the welcome email be sent to multiple employees at once after adding them on the E-Onboarding screen?
This feature is available on all Deel Local Payroll powered by payspace editions Yes. You can register multiple new hires on the E-Onboarding screen and then use the multi-select function to choose the applicable records. Simply click the email icon ...
Why does a new hire not reflect on the E-Onboarding screen?
This feature is available on all Deel Local Payroll powered by payspace editions New hire records are saved per frequency. Navigating to a different frequency will only show the applicable new hires created in that frequency. Navigate > On/Off ...
What do the different statuses mean when capturing new hire records?
This feature is available on all Deel Local Payroll powered by payspace editions The status on the E-Onboarding screen when a new hire is added will determine the progress of the onboarding process. Navigate > On/Off Boarding > E-Onboarding Draft: A ...
Can I create a new hire record now and send the welcome email later?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Yes. As an HR Administrator, you can register a new hire on the E-Onboarding screen and choose to send the welcome email at a later stage. This allows you to ...
Can HR Administrators and New Hires complete E-Onboarding information at the same time?
This feature is available on all Deel Local Payroll powered by payspace editions Yes. The E-Onboarding feature allows for collaborative data capture, enabling HR Administrators and New Hires to complete their respective sections of the onboarding ...
On/Off Boarding | E-Onboarding
Overview The E-Onboarding feature is designed to streamline the process of adding new employees by reducing manual effort and bypassing the standard advanced workflow. The E-Onboarding feature simplifies the onboarding process by using the Dynamic ...
Can employees be transferred between companies that are not grouped?
This applies to all PaySpace editions. No. Employee's cannot be transfferred between companies that are not grouped. They will be have to be terminated in the one company and new employee records created in the next company.
How do I create a dummy employee record?
This feature is available on all PaySpace editions A dummy employee record can be created by following and completing the workflow on the Add New Employee screen. Navigate > On / Off Boarding > Add New Employee Important Select "B - Individual ...
How do I resolve this error message when transferring employees from one company to another: "Email address already registered"?
This feature is available on all Deel Local Payroll powered by payspace payroll editions To resolve the error, save a new email address on the employee's Basic Profile screen in the new company. Alternatively, make the email in the original company ...
How do I reinstate a suspended employee on maternity leave, returning to work earlier than agreed upon?
This applies to all PaySpace editions. To reinstate an employee on maternity leave, returning to work earlier than agreed upon, edit the applicable suspension record and update the "Date Before Return" field on the Suspension screen. Navigate > ...
Where can I download the UI-19 report for a suspended employee?
This feature is available on all Deel Local Payroll powered by payspace payroll editions A suspended employee's UI-19 can be downloaded directly from their Suspension screen, i.e. click on the download icon in the UI19 column on the History grid. ...
How do I change the frequency that an employee is linked to?
This applies to all PaySpace editions. To link an employee to a new frequency, their employee record needs to be transferred accordingly. Related FAQ How do I transfer an employee from one frequency to another within the same company?
How do I process a component as part of package on the Mock Payslip?
This applies to all PaySpace editions. To process a component as part of package on the Mock Payslip screen, enable the "Allow to be part of package:" checkbox when configuring the component on company level. Navigate > Configuarion > Payroll > ...
How do I reverse a transfer for an employee who was incorrectly transferred?
This feature is available on all Deel Local Payroll powered by payspace payroll editions To reverse an employee transfer, the workflow for the employee’s new transfer record must first be completed. After completing the workflow for the employee, ...
Can once off components be processed on the mock payslip?
This applies to all PaySpace editions. No. As per system design, only recurring payroll components can be processed on the mock payslip. A mock payslip, by nature, provides employees with an idea of their fixed earnings and deductions. Related FAQ ...
How do I resolve the error: "entity is not tracked" when transferring an employee?
This applies to all PaySpace editions. The error "entity is not tracked" displays when the employee transfer process is interrupted, which results in the affected record getting stuck in the workflow. The transfer workflow must be completed to ...
Do all suspension reasons allow for a UI-19 to populate for a suspended employee?
This applies tro all PaySpace editions. The only suspension reason which will not populate a UI-19 for a suspended employee is the "Other Suspension" reason as this suggests the employee is still in active employment, e.g. pending disciplinary ...
How do I configure the system to prevent an employee's recurring components from calculating during suspension?
This feature is available on all PaySpace editions To prevent an employee's recurring components from calculating during their suspension period, enable the "Do Not Calculate Recurring Components During Suspension Period:" checkbox on the applicable ...
How do I transfer an employee from one company to another?
This feature is available on all Deel Local Payroll powered by payspace editions The transfer process of an employee from one company to another is initiated on the Transfer screen. Navigate > Employee > On / Off Boarding > Transfer Important A new ...
How does the mock payslip differ from the PDF payslip?
This applies to all PaySpace editions. A watermark has been added behind the figures of a mock payslip, decreasing the risk of fraud from any person receiving a mock payslip from your company. Navigate > On / Off Boarding > Create A Mock Payslip
How do I configure the system to prevent an employee's recurring components from calculating while they are on maternity leave?
This applies to all paySpace editions. If an employee is placed on maternity leave using the Suspension screen, enable the "Do Not Calculate Recurring Components During Suspension Period:" checkbox on the applicable record, to prevent their recurring ...
Why would the tax on a mock payslip differ from that calculated on an active employee's payslip?
This applies to all PaySpace editions. The tax on a mock payslip will differ from that calculated on an active employee's payslips, because the active payslip may include once-off components and year-to-date figures, for which the mock payslip does ...
How do I change an employee's termination date and/or reason once the run is closed?
This feature is available on all Deel Local Payroll powered by payspace editions An employee's termination date and/or reason cannot be changed by a company level user once the run is closed. Navigate > Employee > Basic Information > Tax Profile If ...
How do I add medical aid dependents on the mock payslip?
This applies to all PaySpace editions. There is a section on the first occurrence of the Advanced Mock Payslip screen, where the number of medical aid dependants can be stipulated. Navigate > On / Off Boarding > Create A Mock Payslip
During the employee reinstatement process an employee, why does the system warn that the employee is not re-employable?
This applies to all PaySpace editions. The system will notify a user that an employee attempted to be reinstated is no re-employable, when the "Not re-employable" checkbox is enabled on their Tax Profile screen. Navigate > Employee > Basic ...
Why is the system preventing an employee from being transferred to a new company?
This feature is available on all Deel Local Payroll powered by payspace editions Before transferring the employee, ensure that the current company's open runs' period start and end dates are aligned with the external company's runs' period start and ...
What would occur if I am unexpectedly removed from the workflow while creating an employee record?
This applies to all PaySpace editions. If you are unexpectedly removed from the workflow whilst creating an employee record, the system will record and save the last screen captured (ensure that the Basic Profile screen - step 1 is saved). The ...
How do I prevent the system from capturing duplicate ID numbers when onboarding new employees?
This applies to all PaySpace editions. To prevent the system from recording duplicate ID numbers during the onboarding process, enable the "Check for duplicate ID Number when engaging a new employee" checkbox under the Employee Settings section on ...
How do I configure the system to prevent an once-off components from being inserted on a payslip while an employee is suspended?
This applies to all PaySpace editions. To prevent once-off components from being inserted on a payslip during an employee's suspension period, enable the "Do Not Allow Any Once Off Input During Suspension Period:" checkbox on the applicable record on ...
On which screen is a new employee record linked to a frequency?
This applies to all PaySpace editions. During the onboarding process, a new employee can be linked to a frequency in the Company Frequency drop down field in the Employee Details section of the Basic Profile screen (Step 1 of 8). Navigate > On / Off ...
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