Frequencies | Payroll Cycles
Why does an employees leave accrual reflect on the interim run instead of the main run?
This feature is available on all Deel Local Payroll powered by payspace payroll editions In accordance with system design, an employee's leave accrual will be processed and reflected in the interim run, provided that the run order is configured as 1. ...
Why is the option to 'Link this interim run's income to the previous main run's tax period' not available when I add a new interim run?
This feature is available on all Deel Local Payroll powered by payspace payroll editions The 'Link this interim run's income to the previous main run's tax period' option will not appear in the interim run's slide-out menu on the Run Management ...
How do I create an interim run linked to a closed run?
This feature is available on all Deel Local Payroll powered by payspace payroll editions An interim run can be linked to a closed run on the Run Management screen. Navigate > Payroll Cycle > Run Management > Closed Runs Step 1: Click on the + icon on ...
How do I create a backdated payslip for a closed run?
This feature is available on all Deel Local Payroll powered by payspace payroll editions To do so, users must create an interim run linked to the required closed run on the Run Management screen. For example, a November - 2024 payslip must be created ...
What happens when changes are made to the pay date of an existing pay frequency?
This feature is available on all Deel Local Payroll powered by payspace payroll edition Previously, when the pay date was changed for an existing pay frequency, those changes only applied to runs in the next generated tax year. This meant that any ...
How can I change a run to future status?
This feature is available on all Deel Local Payroll powered by payspace editions Open runs can be moved to a Future state on the Run Management screen. Navigate > Payroll Cycle > Run Management > Open Runs Step 1: Change the status from Open to ...
How do I create an interim run that falls before the main run?
This feature is available on all Deel Local Payroll powered by payspace payroll editions An interim run also known as an additional run can be attached to your main run to process additional payments or to apply financial corrections to your ...
How do I generate runs for prior tax years when creating a new frequency?
This feature is available on all PaySpace editions The First Pay Period date selected on the date picker will allow you to create runs for prior tax years. This will enable the auto-generation of payroll runs for previous tax years without the need ...
Why are employees unable to view their Payslip for the current open period on ESS?
This feature is available on all Deel Local Payroll powered by payspace editions By default, employees are only able to view payslips on ESS for closed runs. When the "Enable payslip viewing access on ESS during open status" option is selected, it ...
What is the purpose of the "Allow users to post figures before the selected date for Run-by-Run take-on purposes" setting on the Pay Frequencies screen?
This feature is available on all Deel Local Payroll powered by payspace editions During run-by-run take-on's, companies may request the suspension of system calculations to facilitate the import of specific amounts to employee payslips in order to ...
Will the new assigned user receive an email notification once a Cloud Room item is assigned to them?
This feature is available on all PaySpace editions. Yes. Once a new Cloud Room item is created and actioned by the assigned user, it can then be reassigned to a different user. The new assigned user will receive an email notification for the Cloud ...
How do I create a child Cloud Room item?
This feature is available on all PaySpace editions. Cloud Room enables users to create Parent and Child items. The Parent item is the primary or initial item created, and Child item can then be created and linked to the corresponding Parent item. ...
How do I keep track of various Cloud Room items?
This feature is available on all PaySpace editions. All Cloud Room items that have been created within a specific company can be tracked on the Process Progress screen. Navigate > Payroll Cycle > Process Progress.
How do I setup Checklist Items for Cloud Room?
This feature is available on all PaySpace editions. Checklist items would need to be configured on company level prior to creating a Cloud Room item. Navigate > Config > Basic Settings > Payroll Cycle Setup > Period Processes Definition Checklist ...
How do I setup Group Names for Cloud Room items?
This feature is available on all PaySpace editions. Group names would need to be configured on company level prior to creating a Cloud Room item. The Period Processes screen is used to create Group Names that are required when creating Cloud Room ...
What is the maximum file size when uploading attachments on Cloud Room?
This feature is available on all PaySpace editions. The maximum file size when uploading attachments on Cloud Room is 27MB.
Why would a user not reflect on the assigned user dropdown list when creating a Cloud Room item?
This feature is available on all PaySpace editions. The following conditions must be met for a user to appear in the assigned user dropdown list when creating a Cloud Room item: Step 1. The user would need to be granted access to the relevant company ...
Can Attachments be deleted once added to a Cloud Room item?
This feature is available on all PaySpace editions. No. Attachments cannot be deleted once added to a Cloud Room item. The entire Cloud Room item would need to be deleted. Attachments can only be downloaded. Navigate > Payroll Cycle > Cloud Room > ...
Can multiple documents be simultaneously uploaded to Cloud Room?
This feature is available on all PaySpace editions. Yes. Add all the documents into a zipped folder and upload the zipped folder to Cloud Room. Alternatively, each document may be uploaded one by one.
Payroll Cycle | Cloud Room
Overview Cloud Room is a secure portal within PaySpace geared towards outsource environments and payroll processes where customers send information to PaySpace and vice versa for processing and feedback/response purposes. Instead of exchanging ...
Can a frequency be configured so that the first run is prior to the open period in which it was created?
This feature is available on all PaySpace editions. Yes. The system does allow a frequency's start date to be before the open period in which it was created. However, it is important to note, that the first run must fall within the current tax year. ...
Why am I receiving the error: "Date inserted cannot be before the current tax year start date" when adding a weekly or fortnighly frequency?
This feature is available on all PaySpace editions. The error "Date inserted cannot be inserted before the current tax year start date" will display if the selected date in the "Start Date" field is before the current tax year start date. Navigate > ...
Why would I receive the error "Tax certificate prefix required" when adding a new frequency?
This feature is available on all PaySpace editions. The error "Tax certificate prefix required" will display when the tax certificate number prefix has not been captured on completing the Pay Frequency parameters on the Company Pay Frequencies ...
How do I configure the system to show the Basic Pay quantity in days instead of hours?
This feature is available on all Deel Local Payroll powered by payspace payroll editions Enable the following setting on the Pay Frequencies screen for the Basic Pay quantity to show in days instead of hours. Navigate > Config > Payroll > Payroll ...
What does error: "tax year start date needs to be calculated within a 7 day multiple of your first run date" mean, when creating a Weekly or Fortnightly frequency?
This feature is available on all PaySpace editions. If the first day of the Weekly frequency falls on a Monday, the tax year start date needs to be the Monday closest to 1 March. For example, if the frequency's start date is Monday, 24 July 2023, the ...
How do I update the pay date of a frequency for all future runs?
This feature is available on all Deel Local Payroll powered by payspace editions To update the pay date for future runs, adjust the Payday field on the Pay Frequencies screen for the applicable frequency. Navigate > Config > Payroll > Payroll Config ...
What should be done after completing a Pay Frequency setup and there are no future runs appearing on the system?
This feature is available on all Deel Local Payroll powered by payspace editions Navigate > Payroll Cycle > Run Management If there are no runs in a Future status on the Run Management screen, contact support@payspace.com for further assistance.
Does the system verify whether an Attachment selected has been successfully uploaded to Cloud Room?
This feature is available on all PaySpace editions. A Status field has been added on the Cloud Room screen to inform users if their file is still Pending and if they need to click on Update. Navigate > Payroll Cycle > Cloud Room > + Item Note! The ...
How can I set up the system to automatically close runs a certain number of days before the pay date?
This feature is available on all PaySpace editions Navigate > Config > Basic Settings > Company Settings > General Settings > Payroll Settings Insert the desired number of days that the run should close before its pay date.
Why can't employees view their payslips for a closed run on ESS?
This feature is available on all Deel Local Payroll powered by payspace editions Employees' will no longer be able to view or e-mail their payslips on ESS, if the "Disable payslip viewing access on ESS during close status" checkbox is enabled for a ...
How do I change existing run setups?
This feature is available on all Deel Local Payroll powered by payspace editions Changes to existing run setups cannot be done by customers. If corrections are needed for the existing runs, please complete the attached templates and email them to ...
Is it possible to change the start and end dates of a monthly frequency to transition from the middle of one month to the middle of the next month?
This applies to all PaySpace editions. It is not possible to change a Monthly frequency's start and end dates to transition from the middle of one month to the middle of the next month. Monthly frequencies start at the beginning of each month and end ...
How do I configure the default hours per day and days per month that employee's will work?
This feature is available on all Deel Local Payroll powered by payspace editions The default hours per day and days per month can be configured on the Pay Frequency screen. Navigate > Config > Payroll > Payroll Config > Pay Frequencies > Default pay ...
What is the function of the "send out scheduled reports on pay day" option on the Payslip Pay Dates screen?
This feature is available on all Deel Local Payroll powered by payspace editions Enabling the "send out scheduled reports on pay day" option when editing a run on the Run Management screen will email each user's scheduled reports when the run closes ...
How do I change the pay date for all future runs in the middle of the tax year?
This feature is available on all PaySpace editions. The Pay Date can be changed on the Company Pay Frequencies screen however any changes made mid-tax year will only reflect in the new tax year. Important! Changing the pay date of all future runs, on ...
How do I delete an interim run?
This feature is available on all Deel Local Payroll powered by payspace payroll editions An interim run can only be deleted if no financial data was linked to it. Navigate > Payroll Cycle > Run Management > Open Runs Select the trash can icon to ...
What might be a possible reason for a run not successfully closing?
This feature is available on all Deel Local Payroll powered by payspace editions A run error may prevent the run from closing. Run errors will display on the top right hand corner of the title bar and can be viewed by clicking on the exclamation ...
On which payroll edition of PaySpace should I be on to use the Retroactive function?
This feature is available on the Master edition. The Retrospective Function allows you to process backdated payroll changes, and is only available on the Master payroll edition for companies registered for the tax authority: South Africa. Related FAQ ...
How do I change the pay date for the current open run?
This feature is available on all Deel Local Payroll powered by payspace editions The pay date for a run can be changed by editing the run and selecting the desired pay date. Navigate > Payroll Cycle > Run Management > pencil icon
What is the difference between a Main and an Interim run?
This feature is available on all PaySpace editions. A Main Run is a pay run that has been automatically created based on the setup that was done when the frequency was created. It needs to be open for editing before payroll can be processed. A Main ...
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