Basic Navigation
On which URL can users access the PaySpace Test/Staging environment?
This feature is available on all PaySpace editions Users can access the PaySpace Test/Staging environment using the following link: PaySpace Staging (Test) Environment. Take note that users can login into the PaySpace Test/Staging environment using ...
Can employees with a future termination date be searched for from the Employee Search screen?
This feature is available on all PaySpace editions Yes. Employees with a future termination date will be included as part of the "active employee" search. The termination date is considered as future if it is on or after the current period start date ...
Where can I change the Reminder Contact Details?
This feature is available on all PaySpace editions The Reminder Contact Details screen allows you to specify different contact details to activate various email notifications. Navigate > Config > Basic Settings > Company Settings > Reminder Contact ...
Basic Navigation | Expanded Search Function
PaySpace has launched a new game-changing search facility, where users no longer need to familiarise themselves with the menu structure as they can simply search for specific items – fast ans simple. The list of benefits includes: New users to the ...
Does PaySpace perform a virus scan on all documents attached to employee NextGen screens?
This feature is available on all PaySpace editions Yes. The system has been enhanced with new attachment functionality required on all NextGen screens (*i.e. Bulk Actions, Qualifications, Training, Asset Register and Attachments screens). The ...
How do I use the Employee Search feature?
This feature is available on all PaySpace editions The Employee Search feature (person icon) is used to search for employees in/within a company/group that a company level user has been granted access. Navigate > Change Employee icon on the Title Bar ...
Where is the Audit Trail icon located on the NextGen screens?
This feature is available on all PaySpace editions The Audit Trail icon is available towards the top right hand corner on all NextGen screens.
How do I change frequencies within a company?
This feature is available on all PaySpace editions The new Change Frequency icon on the Location Menu is used to navigate frequencies within a company. It has the same functionality as before - only the UI is updated to match the new "Change Company" ...
How do the Previous and Next Employee arrows work?
This feature is available on all PaySpace editions The PaySpace user experience has been enhanced with a feature that allow users to navigate through employees using a previous and next button (arrow). Once an employee record is selected, the ...
How do I use the Company Search feature?
This feature is available on all PaySpace editions The Company Search feature is used to navigate companies within a group that a company level user has been granted access to. There are two navigation paths to access the Company Search screen. ...
How do I access an employee's Transfer History screen?
This feature is available on all PaySpace editions Employees' transfer records can be viewed from their Transfer History screen. Navigate > On / Off Boarding > Transfer History
What information is displayed on the "What's New" screen?
This feature is available on all PaySpace editions The What's New screen can be accessed by selecting the "bell" icon in the top right corner of the Title bar. It displays Release Notes and Preliminary Notes which contain new features, bug fixes ...
How can I view a summary of an employee's details?
This feature is available on all PaySpace editions Click on an employee’s name in the Location Menu on the top left corner, to view a summary of the employee’s details. Employee > Location Menu
Where do I download the Preliminary Release Notes?
This feature is available on all PaySpace editions The preliminary release notes can be downloaded in PDF or MS Word formats using the Prelim Document button under the Preliminary Notes tab on the What’s New screen. Related FAQ What information is ...
What function does the Company Dashboard serve?
This feature is available on all PaySpace editions The Company Dashboard provides real-time payroll information, e.g. the top ten payroll variances, active employees not paid, employment movement highlighting engagements and terminations across a ...
What are the features on the Configuration screen used for?
This feature is available on all PaySpace editions The Configuration screen houses the controls to set up various types of company level information. Once company level configurations have been completed, they can be applied on employee level. ...
When will Business Partner and company level users be able to view the "+ Company" button?
This feature is available on all PaySpace editions Business partner and company level users will be able to view the "+ Company" button, once they have selected a company and navigated to the Configuration screen, on which the "+ Company" button will ...
Can a company level user search for an employee from any company they have access to from the Employee Search screen?
This feature is available on all PaySpace editions Yes. A company level user can search for an employee from any company they have access to from the Employee Search screen. Navigate > Title Bar > Employee Search Related FAQ How do I use the Employee ...
How do I initiate a company recalculation?
This feature is available on all PaySpace editions To initiate a company recalculation, use the "Force Company Recalculation" button (two arrows following one another in a circular manner) on the top right hand corner) next to the close icon on the ...
Where can I find guides or videos on the system?
This feature is available on all PaySpace editions Guides and videos can be directly accessed from the system. Click on the icon with your initials on the far right end of the Title bar & select "How can we help?". Select "Getting Started" from the ...
How do I access an employee's Basic Profile screen?
This feature is available on all PaySpace editions The Basic Profile screen stores an employee's biographical information. Navigate > Employee > Basic Information > Basic Profile Note! The screen comprises of five sections: • Employee • Personal • ...
How do I access an employee's Position screen?
This feature is available on all PaySpace editions The Position screen stores information pertaining to the employee’s position. This includes the employee’s organisation unit, the person they report to directly and occupational level, etc. Navigate ...
How do I access an employee's Tax Profile screen?
This feature is available on all PaySpace editions An employee's Tax Profile screen stores information relating to the their tax calculation. Navigate > Employee > Basic information > Tax Profile Note! A list of all an employee's tax records will ...
How do I access the Basic Company Information screen?
This feature is available on all PaySpace editions The Basic Company Information screen stores the company’s biographical information. It consists of six tabs: Company Details, Statutory Fields, Company Address, Company Themes, General Details, ...
How do I log a ticket with Support?
This feature is available on all PaySpace editions A Support ticket can be submitted directly from the system. Click on the icon with your initials on the far right end of the Title bar & select "How can we help?". Select "Support Tickets" from the ...