Why would I receive the error "Tax certificate prefix required" when adding a new frequency?

This feature is available on all PaySpace editions.

The error "Tax certificate prefix required" will display when the tax certificate number prefix has not been captured on completing the Pay Frequency  parameters on the Company Pay Frequencies screen.

To resolve the error complete the Tax certificate number prefix field and save your changes.

Navigate > Config > Payroll > Payroll Config > Pay Frequencies > General 

• Related Articles

• Frequencies & Pay Dates | Adding a New Frequency

  Overview Frequencies refer to the pay cycles within a company e.g. monthly, fortnightly or weekly. When a new company is added on the system, the frequencies are created. Thereafter, you can add more frequencies if necessary. If only one frequency ...

• How do I create a new frequency?

  This feature is available on all Deel Local Payroll powered by payspace editions A new frequency (Fortnightly, Monthly or Weekly) can be created on the Pay Frequencies screen by clicking on the "Add Frequency" dropdown button and selecting the type ...

• How do I add a tax certificate number prefix?

  This feature is available on all PaySpace editions. A tax certificate number prefix has to be specified per frequency so that the system generates unique tax certificate numbers. If this is not done, the CSV files exported per frequency will ...

• Namibia | How do I set up the tax certificate prefix and numbers?

  In Namibia, when you register for laser tax certificates, you are issued with a specific tax certificate number from where you should start printing the certificates. This number has a prefix of 1 -3 alpha-only characters and is completed with ...

• Why am I receiving the error: "Date inserted cannot be before the current tax year start date" when adding a weekly or fortnighly frequency?

  This feature is available on all PaySpace editions. The error "Date inserted cannot be inserted before the current tax year start date" will display if the selected date in the "Start Date" field is before the current tax year start date. Navigate > ...