Why would employees receive error message: "No workflow found." when applying for leave or claims?
This applies to all PaySpace editions.
There are a number of reasons why an employee would receive the "No workflow found." error message.
The error may be a result of the below conditions not being met:
- The employee has a directly reports to person loaded on their position screen.
- The directly reports to person/approver must have an active position record.
- The approver must have an email address on their Basic Profile screen and must be registered for ESS.
- The approver must be active on the system.
- If the company is using the Advanced Workflow module, verify whether the employee has a workflow setup for leave applications, claims, employee requests.
- Verify if the approver is linked to a Workflow Role.
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