Why would an employee's IT3(a) be blank when it is generated?

An employee's IT3(a) may be blank when generated because they have no pay rate captured for the period.

Ensure that at least one of the employee's pay rate records on the Pay Rate Details screen is within the period for which the IT3(a) needs to be downloaded.

      Navigate > Employee > Payroll Processing > Pay Rate Details > History

      

Note! This applies when the IT3(a) is generated on company and employee (ESS) levels.

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