Why is the employee not receiving their ESS registration email?
An employee may not be receiving their ESS Registration email because their email address has not passed the email validation process.
The following steps may be followed:
Step 1: Verify if the affected user's email address has passed or failed the validation process.
Navigate > Employee > Basic Information > Basic Profile > Contact Details > Email Address
Step 2: Ask the affected user to check their email spam or junk emails folders.
Step 3: If the ESS Registration email has not been received between 45 - 60 minutes, contact uksupport@payspace.com for further assistance.
Related Articles
ESS | Employee Self Service
Overview The Employee Self Service (ESS) feature allows the registered employee to log in as a user and access screens that are relevant to them. Edition This feature is available on the PaySpace editions. Details System configurations that have to ...How can an employee register for ESS?
Employees can make use of the following steps to register themselves on ESS. Step 1: Navigate to www.payspace.com and click on the User Login button. Step 2: Click on the "Need an account? "Register" hyperlink under the Employee Self Service section ...How do I configure the system to send the ESS registration email automatically when onboarding a new employee?
Enable the "Automatically send ESS registration link to employees upon loading a new employee/email address for the first time" checkbox under the Employee Settings section on the General Settings screen. Navigate > Configuration > Basic Settings > ...Can a Business Partner level user register for ESS using the same email address linked to their BP profile?
Yes. The system has been enhanced to allow Business Partner level users to register for ESS using the same email address that is linked to their Business Partner profile. This means that Business Partners will no longer be required to specify a ...Do employees have to register for ESS again if their email address is updated on the system?
Yes. Employees have to register for ESS again if their email address is updated on the system.