Why is the employee not receiving their ESS registration email?
An employee may not be receiving their ESS Registration email because their email address has not passed the email validation process.
The following steps may be followed:
Step 1: Verify if the affected user's email address has passed or failed the validation process.
Navigate > Employee > Basic Information > Basic Profile > Contact Details > Email Address
Step 2: Ask the affected user to check their email spam or junk emails folders.
Step 3: If the ESS Registration email has not been received between 45 - 60 minutes, contact uksupport@payspace.com for further assistance.
Related Articles
Can a Business Partner level user register for ESS using the same email address linked to their BP profile?
Yes. The system has been enhanced to allow Business Partner level users to register for ESS using the same email address that is linked to their Business Partner profile. This means that Business Partners will no longer be required to specify a ...Security | Utilising Manager Self Service Functionality
Overview Employee Self Service (ESS) functionality allows employees to log in as a user and access screens that are relevant to the employee. Manager Self Service (MSS) adds to this functionality by permitting the manager access to selected ...How does the Manager Self Service (MSS) security role work?
If an employee is registered for ESS and is linked as a directly reports to person they will automatically be linked to the Manager Self Service (MSS) security role and have access as specified on the security role. Navigate > Configuration > ...How can an existing company level user use the same email address to login into ESS?
Use the following steps to allow a company level to use the same email to login into ESS: Step 1: Change the company level user's email address on their user profile to a fictitious email address by adding a numeric/s or special character. Navigate > ...How can I configure the system to allow a new employee to use the same email address to access their ESS and company level user profile?
Make use of the following steps to configure the system so that a newly added employee can use one email address as a company level and ESS user. Step 1: Capture the user as an employee on the system and capture an email address on the Contact ...