Why is the affected user not receiving their password reset email?
A user may not be receiving their Password Rest email because their email address has not passed the email validation process.
Here are the steps to follow -
Step 1: Verify if the affected user's email address has passed or failed the validation process.
Navigate > Employee > Basic Information > Basic Profile > Contact Details > Email Address
Step 2: Ask the affected user to check their email spam or junk emails folders.
Step 3: If the Reset Password email has not been received between 45 - 60 minutes, please contact support@payspace.com for further assistance.
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