Why is Pacey not responding?
Pacey will not respond to a user based on the following conditions:
- The user has entered the incorrect ID or passport number was entered more than 3 times upon registration and the user has been blocked.
- The employee's number has been changed or has not been captured.
- The employee used a different number to register than the one specified on their contact details screen.
If the employee's profile has been blocked and Pacey is not responding based on the above conditions, please contact support@payspace.com for further assistance.
Note! If the user has used all of their monthly conversations with Pacey, Pacey will not respond and the employee will only be able to initiate a conversation with Pacey at the start of the new month when the monthly interactions allowed per month have been renewed.Related Articles
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