Why does the system restrict an MSS user's access to their subordinate's dashboard only?

This feature is available on all PaySpace editions

This could be a result of the MSS user previously being classified as a company level user with org unit permissions defined.

To verify and correct.

Change the MSS user type from Employee to Company.

Navigate > Config > Security > Security > User Profiles

Remove any User Org, Unit Permissions updated for active and inactive units and Save.

      Navigate > Config > Security > Security > User Org. Unit Permissions

      

Then change the MSS user type from Company level back to Employee level.

  

If the issues is not resolved, contact support@payspace.com for further assistance.

• Related Articles

• Security | User Org Unit Permissions

  About Further to company and frequency access defined on the User Profiles Screen, the User Org. Unit Permission Screen allows you to specify which employees a user will have access to on Organisation Hierarchy Unit or Region level. Edition This ...

• How do I restrict a company level user from accessing specific organisation units?

  This feature is available on all PaySpace editions The User Org. Unit Permissions screen allows you to specify which employees the user will have access to on Organisation Unit or Region level. Navigate > Config > Security > Security > User Org. Unit ...

• Security | Adding a User Profile

  About User Profiles are used to create and maintain company level users on the payroll. User Profiles are also used to specify which employees a user can access on company and frequency level. When defining a User Profile, the relevant Security Roles ...

• Why does a company level user encounter an Access Denied screen when trying to access a new employee record?

  This feature is available on all PaySpace editions. A company level user may be unable to view a new employee's record because they do not have access to the organisation unit that the employee is linked to. Navigate > Employee > Basic Information > ...

• Why are MSS users unable to access their subordinates' Classic screens via Team Access?

  The following error message will display when MSS users view any of their subordinates' Classic embedded screens. Managers will not be able to access any of their subordinates Classic screens because the user interface did not have the Manager Self ...