Why does the system restrict an MSS user's access to their subordinate's dashboard only?

This feature is available on Premier and Master editions

This could be a result of the MSS user previously being classified as a company level user with Org Unit Permissions defined.

To verify and correct:

Step 1: Change the user type from Employee to Company.

Navigate > Config > Security > Security > User Profiles

Step 2: Locate the MSS User's email address on the User Org Unit Permissions screen and switch on the "allow access to all employees" toggle.

Navigate > Config > Security > Security > User Org. Unit Permissions

Step 3: Change the user type from Company level back to Employee level on the User Profile screen.

Navigate > Config > Security > Security > User Profiles

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