Why does the system restrict an MSS user's access to their subordinate's dashboard only?

This feature is available on all PaySpace editions

This could be a result of the MSS user previously being classified as a company level user with org unit permissions defined.

To verify and correct.

Change the MSS user type from Employee to Company.

Navigate > Config > Security > Security > User Profiles

Remove any User Org, Unit Permissions updated for active and inactive units and Save.

      Navigate > Config > Security > Security > User Org. Unit Permissions

      

Then change the MSS user type from Company level back to Employee level.

  

If the issues is not resolved, contact support@payspace.com for further assistance.

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