Why does the system restrict a MSS user's access to their subordinate's dashboard only?
If an MSS user's subordinate access is restricted to their dashboard, it could be because they were previously a company level user with organisation unit restrictions. Use these steps to troubleshoot the issue.
Step 1: Change the MSS user profile's user type from "Employee" to "Company".
Navigate > Configuration > Security > Security > User Profiles
Step 2: Remove any organisation unit restrictions on the User Org. Unit Permissions screen.
Navigate > Configuration > Security > Security > User Org. Unit Permissions
Navigate > Configuration > Security > Security > User Org. Unit Permissions
Step 3: Change the MSS user profile's user type from "Company" to "Employee".
Navigate > Configuration > Security > Security > User Profiles
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