Why does the system restrict a MSS user's access to their subordinate's dashboard?

If an MSS user's subordinate access is restricted to their dashboard, it could be because they were previously a company level user with organisation unit restrictions. Use these steps to troubleshoot the issue.

Step 1: Change the MSS user profile's user type from "Employee" to "Company".

      Navigate > Configuration > Security > Security > User Profiles

     

Step 2: Remove any organisation unit restrictions on the User Org. Unit Permissions screen.

      Navigate > Configuration > Security > Security > User Org. Unit Permissions

      

Step 3: Change the MSS user profile's user type from "Company" to "Employee".

      Navigate > Configuration > Security > Security > User Profiles

      

• Related Articles

• Security | User Org Unit Permissions

  Overview Further to company and frequency access defined on the User Profiles Screen, the User Org. Unit Permission Screen allows you to specify which employees a user will have access to on Organisation Hierarchy Unit or Region level. Edition This ...

• Security | Adding a User Profile

  Overview User Profiles are used to create and maintain company level users on the payroll. User Profiles are also used to specify which employees a user can access on company and frequency level. When defining a User Profile, the relevant Security ...

• How do I restrict a company level user from accessing specific organisation units?

  The User Org. Unit Permissions screen allows you to specify which employees the user will have access to on Organisation Unit or Region level. Navigate > Configuration > Security > Security > User Org. Unit Permissions Step 1: Select a user. Step 2: ...

• How do I remove a company level user's access to the system?

  A Company level user profile's status can be made "Inactive" on the User Profiles screen, to remove their system access. Navigate > Configuration > Security > Security > User Profiles Step 1: Select the user profile from the company or employee User ...

• Why can't a company level user access an employee record when they have been granted access to organisation units?

  If a company level user cannot access an employee record and has been granted access to organisation units and/or regions, the employee may not have a position record captured on their Position screen. Navigate > Employee > Basic Information > ...