Why does the system restrict a MSS user's access to their subordinate's dashboard?

If an MSS user's subordinate access is restricted to their dashboard, it could be because they were previously a company level user with organisation unit restrictions. Use these steps to troubleshoot the issue.

Step 1: Change the MSS user profile's user type from "Employee" to "Company".

      Navigate > Configuration > Security > Security > User Profiles

     

Step 2: Remove any organisation unit restrictions on the User Org. Unit Permissions screen.

      Navigate > Configuration > Security > Security > User Org. Unit Permissions

      

Step 3: Change the MSS user profile's user type from "Company" to "Employee".

      Navigate > Configuration > Security > Security > User Profiles

      

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