Why do I receive an error when attempting to download the Live CSV File?

To clear the below error, ensure that all runs (interim runs included) attached to February (the last period relating to the year of assessment) are in a Closed status. 

      Navigate > Reports > Tax Certificate Run

      

      Navigate > Payroll Cycle > Payslip Pay Dates > Closed

      

      

• Related Articles

• How do I generate the Live CSV file for the Bi-Annual Submission?

  This feature is available on all PaySpace editions The Live CSV file can be generated and downloaded from the Tax Certificate Run screen. Navigate > Reports > Tax Certificate Run Step 1: Select "retrieve file and reports for August" from the "what ...

• Why is the Live CSV File not available for download?

  If the Live CSV File is not available for download on the history grid after you have selected "Save and Retrieve", it could be delayed due to a large volume of tax files being exported for the Annul Tax submission. The file size may also contribute ...

• How do I generate the Live CSV file?

  The Live CSV file can be generated and downloaded from the Tax Certificate Run screen. Navigate > Reports > Reports > Tax Certificate Run Step 1: Select "retrieve file and reports for February" from the "what would you like to do:" drop down. Step 2: ...

• How do I generate the Test CSV file for the Bi-Annual Submission?

  This feature is available on all PaySpace editions The Test CSV file can be generated and downloaded from the Tax Certificate Run screen. Navigate > Reports > Tax Certificate Run Step 1: Select "retrieve file and reports for August" from the "what ...

• How do I generate the Test CSV file?

  The Test CSV file can be generated and downloaded from the Tax Certificate Run screen. Navigate > Reports > Reports > Tax Certificate Run Step 1: Select "retrieve file and reports for February" from the "what would you like to do:" drop down. Step 2: ...