Why am I unable to download the Salary Payment file for a specific run?

This applies to all PaySpace editions.

The run needs to be in a "Closed " status in order to download the Salary Payment file.

      Navigate > Payroll Cycle > Payslip Pay Dates 

      

Retrieve the Salary Payment file for the month.

      Navigate > Reports > Salary Payment Files

      

If the run falls within a future dated period, the extracted Salary Payment file will return blank.

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