When I try to reset a password I receive an error saying the token ID was incorrect?

When I try to reset a password I receive an error saying the token ID was incorrect?

This error message occurs when an employee's profile is in an "inactive" status and needs to be made "Active" and a password reset is required.

The new token is only valid for 20 minutes after the employee clicks on the reset password link otherwise the process of resetting the password will have to be redone.