When I try to reset a password I receive an error saying the token ID was incorrect?
This error message occurs when an employee's profile is in an "inactive" status and needs to be made "Active" and a password reset is required.
The new token is only valid for 20 minutes after the employee clicks on the reset password link otherwise the process of resetting the password will have to be redone.
How do I reset a user password?
In order for an employee to reset their password they will have to navigate to the login screen and select the reset password link. Once they select the link, they will be prompted to capture their email address as well as verify they are not a ...
Error: Invalid Token when trying to reset your Password
There is a time frame of 2 hours in which the reset password should take place, and if the time frame has lapsed. You will need to perform a password reset once again.
Classic | Login Options
About All users,including employees, administrators, managers and business partners, access the system through a secure login page. Login details are allocated during the initial registration. Please note: Click on any image in the article to ...
I get an Invalid username error when logging into PaySpace, what can I do?
Please contact your HR department for further assistance in resolving this.
I want to onboard an employee who is a foreign national but who has citizenship in South Africa. When I capture their South African ID number, I get an error saying that “The ID number does not match the employee’s citizenship”.
Whenever the third last digit of a person's ID number is a 1, it means that person was not born in South Africa. Although they can have a SA ID, their nationality and citizenship will always be the country that they were born in. When onboarding ...