What should I do if I receive an "Invalid user name or password" error when logging into PaySpace?

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• Why am I receiving an "Invalid Token" error when trying to reset my password?

  If a user does not log into the system to reset their password within two hours, they will need to reinitiate the Reset Password option on the Login screen to create a new password. Important! Once you receive the Password Reset email, the process ...

• Why do I receive an "Incorrect Token ID" error when resetting my password?

  This error message indicates that the status of a user's profile/account was reactivated, and a password reset process was initiated. However, the user failed to login into PaySpace within 20 minutes, which resulted in the Token ID error (i.e. the ...

• How long does a new Business Partner or company level user have to change their password upon logging into the system for the first time?

  If a new Business Partner or company level user does not log into the system to change their password within two hours, they will need to use the Reset Password option on the Login screen to create a new password.

• Login Options

  About All users, including administrators, business partners, employees and managers access the system through the same login path: www.payspace.com Select Login to be directed to a secure login page. You will be allocated login details during the ...

• Why is the affected user not receiving their password reset email?

  A user may not be receiving their Password Rest email because their email address has not passed the email validation process. Here are the steps to follow - Step 1: Verify if the affected user's email address has passed or failed the validation ...