What are run errors and how do they affect the payroll?
This feature is available on all PaySpace editions.
Run errors can appear after processing payroll and the values posted result in discrepancies on the Payslip or on the YTD Drilldown not balancing to the sum of current values.
Run errors may vary and a payroll run cannot be closed unless the error/s are resolved.
Examples of run errors
- Negative net pay on payslip - user adjustment advised
- Tax code "XXXX" YTD cannot be less than 0
- There has been a Technical Error for this payslip
- YTD Figure (XXXX) do not balance to the sum of currents (XXXX)
Run errors are conditions that need to be resolved before a run can be closed (automatically or manually), for example a payslip record displaying a negative net pay.
Run errors are displayed per frequency, click on the red icon with an exclamation mark on the top right corner of the title bar to check the run errors accordingly.
Related FAQ
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Payroll Processing | Run Errors
About Run errors are conditions that need to be fulfilled before a run will close, either automatically or manually, for example a payslip record displaying a negative net pay. Edition This feature is available on all PaySpace editions. Accessing Run ...
What might be a possible reason for a payroll run not successfully closing?
This applies to all PaySpace editions. A run error may be preventing a run from being closed. Run errors will be displayed on the top right hand corner of the title bar and can be viewed by clicking on the exclamation icon. Navigate > Payroll cycle > ...
Why does the system show an error for the pay date when I try to close my payroll run?
This feature is available on all PaySpace editions. There are two scenarios where an error with pay dates may occur when trying to close a payroll run. Navigate > Payroll Cycle > Payslip Pay Dates Scenario 1: The pay date cannot be before the period ...
How do I correct run errors if runs are opened non sequentially?
This feature is available on all PaySpace editions. When reviewing reopened runs, start with the oldest reopened run. After that, move on to reopening runs from the Closed Runs section. Once the reopened runs are reflecting in sequential order, ...
Where can I download a spreadsheet that lists all run errors?
This feature is available on all PaySpace editions. To download a spreadsheet that lists run errors per frequency, click on the red icon with an exclamation mark on the top right corner of the title bar, and select the "Download" button at the bottom ...