South Africa | e@syFile Errors and Work-Arounds
While we do not offer support for SARS e@syFile, the Payroll Authors Group of South Africa (PAGSA) has shared some useful work-arounds for common issues encountered during the 2024/2025 Annual EMP501 Reconciliation period.
1. “Server cannot be reached” error (see example of error below)
This may occur when the system is still starting up. To resolve it:
This may occur when the system is still starting up. To resolve it:
- Close the application, wait a few minutes, and reopen.
- If the issue persists, start the service manually via Task Manager.
2. EMP501 Reconciliation does not balance
This is often due to tax certificates not importing correctly. To address it:
- Compare the totals on the EMP501 to your payroll certificate totals (PAYE, SDL, UIF).
- If the totals don’t match, then all the certificates were not imported - delete the imported file and re-import the tax certificates file. You may need to delete and re-import the file more than once to get accurate totals.
These work-arounds may help reduce filing delays while SARS addresses the known system issues.
Related Articles
South Africa | New e@syFile™ Employer V8.0 Effective March 2025
South Africa | New e@syFile™ Employer V8.0 Effective March 2025 SARS has launched e@syFile™ Employer – Version 8.0, a replatformed version designed to enhance the employer filing experience. Effective 1 March 2025, this version will replace all ...How do I correct e@syFile™ error: Identity number (3060) Must be a valid South African ID-number and pass the modulus 13 check?
e@syFile™ error: Identity number (3060) must be a valid South African ID-number and pass the modulus 13 check' will display if an employee's passport or work permit number has been captured and their Identity Type has been selected as 'Identity' ...South Africa | UI-19 ID Number Field Blank
This feature is available on all Deel Local Payroll powered by payspace payroll editions In order for an employee to claim UIF benefits, they must have a South African issued 13-digit barcoded Identity Number. Navigate to the employee's Tax Profile ...South Africa: New e@syFile released
e@syFile version 7.2.7 was released. The release notes have been placed on the SARS website. https://www.sars.gov.za/wp-content/uploads/Docs/PAYE/Release-Notes-V7.2.7.pdfSouth Africa: e@syFile V7.3.1 released
SARS has released the latest e@syFile V7.3.1 Please visit their website to download the software and the release notes: https://www.sars.gov.za/businesses-and-employers/my-business-and-tax/easyfile/ The new version includes the following ...