South Africa | e@syFile Errors and Work-Arounds

South Africa | e@syFile Errors and Work-Arounds

While we do not offer support for SARS e@syFile, the Payroll Authors Group of South Africa (PAGSA) has shared some useful work-arounds for common issues encountered during the 2024/2025 Annual EMP501 Reconciliation period.

1. “Server cannot be reached” error (see example of error below)
This may occur when the system is still starting up. To resolve it:
  1. Close the application, wait a few minutes, and reopen.
  2. If the issue persists, start the service manually via Task Manager.

image

2. EMP501 Reconciliation does not balance
This is often due to tax certificates not importing correctly. To address it:
  1. Compare the totals on the EMP501 to your payroll certificate totals (PAYE, SDL, UIF).
  2. If the totals don’t match, then all the certificates were not imported - delete the imported file and re-import the tax certificates file. You may need to delete and re-import the file more than once to get accurate totals.
These work-arounds may help reduce filing delays while SARS addresses the known system issues.
 

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