How Can We Help?

How Can We Help?

This is the first option available when you click on your initials on the top right side of the Payspace panel. When you click on it, some other options will become available.



Here is a training area for beginners, a starting guide.


1. Getting Started Guide:

  1. Description: Getting started guide for beginners.
  2. Link: "Click here to access the self help beginners guide."


2. How To Videos:
  1. Description: Instructional video library.
  1. Link: "Click here to view video library."


3. Attend Training:

  1. Description: Offers several payroll and compliance training options to meet your needs.
  2. Link: "Click here for more information or email us at training@payspace.com".


Contact Details:






This is where we will access our Knowledge Base

Categories:
1. Troubleshooting:
  1. Number of articles: 14
  2. Description: Articles related to solving common problems.


2. Knowledge Base:

  1. Number of articles: 1512
  1. Description: Knowledge Base with a wide range of articles covering various topics and frequently asked questions.


3. Compliance Digital Tools:

  1. Number of articles: 38
  1. Description: Digital tools for regulatory compliance.


4. Compliance News:

  1. Number of articles: 237
  1. Description: News and updates related to compliance.


5. Compliance Product User Guides:

  1. Number of articles: 43
  1. Description: User guides for compliance products.


SUPPORT TICKETS


Here is where we will fill in some fields to open the ticket.

Case Information:

  1. Contact Name: Field for the name of the contact person.


  1. Email: Mandatory field for the contact person's email.

  1. Subject: Mandatory field for the ticket subject.


  1. Company Name: Field for the name of the company associated with the ticket.

  1. Frequency: Field for the frequency related to the ticket.


  1. Country: Mandatory field to select the country, in this case, Angola is selected.


  1. Environment: Mandatory field to select the environment (Production is selected).


  1. Period Query Relates To: Field for the period to which the query relates.


  1. Pay Date: Field to select the payment date, with the message "No date selected." 


  1. Employee Number: Field to enter the employee number.

  1. Number of affected employees: Field to enter the number of affected employees.

  1. Problem Area: Field to specify the problem area.

  1. Description: Text area to describe the issue in detail, with formatting tools (bold, italic, underline, etc.).

  1. Edit Existing Article Comment: Field to edit existing article comments.


  1. Troubleshooting Steps Followed: Field to describe the troubleshooting steps that were followed before opening the ticket.


  1. Telephone Number: Field to enter the contact telephone number.


  1. Attachment: Button to include evidence files in the ticket.


  1. Buttons:
       a. Reset:
  1. Button to reset the form, clear
     
       
       b. Submit:
  1. Button to submit the support ticket after filling in all the required fields.


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