I want to onboard an employee who is a foreign national but who has citizenship in South Africa. When I capture their South African ID number, I get an error saying that “The ID number does not match the employee’s citizenship”.
Whenever the third last digit of a person's ID number
is a 1, it means that person was not born in South Africa. Although they can
have a SA ID, their nationality and citizenship will always be the country that
they were born in.
When onboarding the employee, on the Basic Information
screen > Basic Profile > Personal, define the employee’s Citizenship as the
country that they were born in.
Next, add the
employee’s SA ID number on the Basic Information screen > Tax Profile
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