This error message occurs when an employee's profile is in an "inactive" status and needs to be made "Active" and a password reset is required. The new token is only valid for 20 minutes after the employee clicks on the reset password link otherwise ...
To delink Companies linked in error, you will need to fill out the Group Delinking form and log a ticket with Support@payspace.com to be processed. Note: This is a billable action.
There is a time frame of 2 hours in which the reset password should take place, and if the time frame has lapsed. You will need to perform a password reset once again.