I am not receiving an Email for a Password Reset on ESS
Navigate to Employee > Basic Information > Basic Profile to check if the Email Address loaded is valid.
Check the spam or junk emails folder.
How do I reset a user password?
In order for an employee to reset their password they will have to navigate to the login screen and select the reset password link. Once they select the link, they will be prompted to capture their email address as well as verify they are not a ...
Classic | Login Options
About All users,including employees, administrators, managers and business partners, access the system through a secure login page. Login details are allocated during the initial registration. Please note: Click on any image in the article to ...
When I try to reset a password I receive an error saying the token ID was incorrect?
This error message occurs when an employee's profile is in an "inactive" status and needs to be made "Active" and a password reset is required. The new token is only valid for 20 minutes after the employee clicks on the reset password link otherwise ...
NextGen | Employee Self Service (ESS)
About Employee Self Service (ESS) functionality allows the employee to log in as a user and access screens that are relevant to the employee. Please note: Click on any image in the article to enlarge. NextGen or Classic The Classic version is the ...
Error: Invalid Token when trying to reset your Password
There is a time frame of 2 hours in which the reset password should take place, and if the time frame has lapsed. You will need to perform a password reset once again.