How do I resolve the error: "Tracking Category not found in Xero"/ "Tracking option not found in Xero"?

How do I resolve the error: "Tracking Category not found in Xero"/ "Tracking option not found in Xero"?

This applies to all PaySpace editions.

The errors "Tracking category not found in Xero"  and "Tracking option not found in Xero" indicate that the tracking category or tracking option that is mapped on PaySpace either does not exist on Xero or the description differs on PaySpace as to what’s defined on Xero.




To resolve these errors you need to ensure that the tracking category / option exists on Xero and that the descriptions match to those on PaySpace. Where the tracking option shows a GL Key instead of the translated GL code, use the excel GL report to check which employees are not being translated, then check that the employees are linked to positions/projects/activities based on the configuration.


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