How do I reset a user password?
In order for an employee to reset their password they will have to navigate to the login screen and select the reset password link.
Once they select the link, they will be prompted to capture their email address as well as verify they are not a robot.
A link will be sent to their email address which they will have to follow in order to reset their password.
Classic | Login Options
About All users,including employees, administrators, managers and business partners, access the system through a secure login page. Login details are allocated during the initial registration. Please note: Click on any image in the article to ...
When I try to reset a password I receive an error saying the token ID was incorrect?
This error message occurs when an employee's profile is in an "inactive" status and needs to be made "Active" and a password reset is required. The new token is only valid for 20 minutes after the employee clicks on the reset password link otherwise ...
Classic | Adding a User Profile
About User Profiles are used to create and maintain company level users on the payroll. User Profiles are also used to specify which employees a user can access on company and frequency level. When defining a User Profile, the relevant Security Roles ...
Error: Invalid Token when trying to reset your Password
There is a time frame of 2 hours in which the reset password should take place, and if the time frame has lapsed. You will need to perform a password reset once again.
Classic | Maintaining a User Profile
About Once a User Profile has been created, the access of the user can be changed by editing their User Profile. Changes can include the Security Role, the Companies and/or Frequencies the user has access to. This screen can also be used to change ...