How do I correct e@syFile™ error: "Pay Periods worked (3210) contains the following invalid characters ('-')"?

How do I correct e@syFile™ error: "Pay Periods worked (3210) contains the following invalid characters ('-')"?

This error displays on e@syFile™ when the frequency tax year which has been set up within the current tax year and is associated with the current tax year, but the employee is linked to the previous tax year. For example, the company's frequency tax year has been set up as of 6 March 2023 , which is associated with the 2023/2024 Tax year, but the employee is linked to the 2022/2023 Tax year. 

To resolve the e@syFile™ error change the frequency's tax year to the employee's associated tax year as per the following example. 

      Navigate > Configuration > Payroll > Payroll Config > Pay Frequencies

Edit the frequency and change the associated tax year in the "please select the first day your companies tax year started on" field.

      

Important! After correcting the frequency tax year start date,  an interim run linked to the previous tax year will have to be created and linked to the employee's profile, by creating a blank payslip. If you are unable to create an interim run, reach out to support at support@payspace.com to create the interim run. 

      Related FAQ

Thereafter, access the employee's Tax Certificate / Historical Drill Down screen and verify that the periods worked field does not have a negative amount.

      Navigate > Employee > Payroll Results > Tax Certificates / Historical Drill Down

      

Note!  The current Live CSV File will have to be deleted and regenerated on the system and resubmitted on e@syFile™.