How do I correct e@syFile™ error: "Employer Information: Employer Contact Person: Cell No (2040) contains the following invalid characters ('+')"?
If the number captured in the Mobile Number field under the Contact Details tab on the Basic Company Information screen, contains an invalid character, it will result in the "Employer Information: Employer Contact Person: Cell No (2040) contains the following invalid characters ('+')" e@syFile™ error.
The error can be resolved by updating the company contact person's mobile number.
Navigate > Config > Basic Settings > Company Settings > Basic Company Information > Contact
Please take note of the following guidelines when completing a telephone number on the payroll.
- No spaces are allowed
- Only numerical values are allowed.
- The number should at least be 10 characters long.
- + is not allowed.
- National numbers must start with a 0.
- International numbers must start with a 00.
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