How do I correct e@syFile™ Employer error: "Pay Periods worked (3210) contains the following invalid characters ('-')"?

​This feature is available on all Deel Local Payroll powered by payspace editions

This error appears on e@syFile™ Employer when the frequency tax year is set up within the current tax year, but the employee is linked to the previous tax year. For instance, if the company's frequency tax year start date is set as of 6 March 2024, associated with the 2024/2025 tax year, but the employee is linked to the 2023/2024 tax year.

To resolve the e@syFile™ error change the frequency's tax year start date to the employee's associated tax year as per the following example. 

      Navigate > Config > Payroll > Payroll Config > Pay Frequencies

Edit the frequency and change the associated tax year in the "please select the first day your companies tax year started on" field.

      

Thereafter, access the employee's Tax Certificate / Historical Drill Down screen and verify that the periods worked field does not have a negative amount.

      Navigate > Employee > Payroll Results > Tax Certificates / Historical Drill Down

      

Important

After correcting the frequency tax year start date, an interim run linked to the previous tax year will have to be created and linked to the employee's profile, by creating a blank payslip. If you are unable to create an interim run, reach out to support at support@payspace.com to create the interim run. 

Related FAQ

            How do I create an interim run and payslip?

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