How can an old Pacey profile, created in a previous company, be removed for an employee to utilise Pacey in their current company?

How can an old Pacey profile, created in a previous company, be removed for an employee to utilise Pacey in their current company?

If an employee had previously registered for Pacey with a different company and is trying to register for Pacey within the current company they will receive an error as per the below.

"Sorry! We have detected multiple records with the same cell phone and ID/Passport number. Please contact your payroll administrator to deactivate or remove your cell number from one of the records, then try again."

To remove one of the records please contact suporte@payspace.com.br for further assistance.

    • Related Articles

    • Can employees view their profiles across multiple companies using a single cell phone number on Pacey?

      This feature is available on all PaySpace editions. Yes. Employees often work with multiple companies leading to multiple active profiles (employee records). For example, contractors managing different projects in various companies. As a result, ...

    • Pacey | Pacey Message Templates

      Overview A Bulk Actions functionality is available, whereby message templates can be uploaded for Pacey. These pre-defined message templates allow users to initiate certain WhatsApp messages to selected employees. Some customers only use Pacey for a ...

    • Can employees register for Pacey by themselves?

      This feature is available on all editions. Employees can register themselves on Pacey using their national identification number. Pacey will verify their identity by checking that their cellphone number and identification number match the information ...

    • How can employees register for Pacey?

      This feature is available on the Premier and Master edition. Employees can register for Pacey using their national ID or Passport number, if the employee is in one of the African countries where the ID number field is not present, the Social Security ...

    • Pacey | Pacey Announcement Feature

      Overview To ensure that businesses do not use WhatsApp for randomly spamming its users, WhatsApp does not allow businesses to send out just any arbitrary message to its users. They only allow a “Business Template Message” that they have approved, to ...