How I resolve the error "The ID number does not match the employee citizenship"?

This applies to all PaySpace editions.

The error will display if the employee's ID number does not match the employees citizenship.

      

Step 1: Update the employee's citizenship on the their Personal tab on their Basic Profile screen.

      Navigate > Employee > Basic Information > Basic Profile > Personal 

      

Step 2: Update the employee's ID number on the their Tax Profile screen.

      Navigate > Employee > Basic Information > Tax Profile

      

      

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